Senior Teleoperations Lead

TSMG Holding; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

TSMG Holding is seeking a Senior Teleoperations Lead in Cincinnati, Ohio, to oversee operations teams supporting AI training and robotic testing. In this role, you will ensure operational excellence and maintain quality standards while serving as the primary contact between engineering and client stakeholders.

The right candidate will have a strong operational leadership background and a passion for emerging technologies. You will train teams, produce operational reports, and monitor KPIs while coordinating robot operations and deployment schedules across various projects.

Qualifications

• Experience in teleoperations, robotics operations, or control-room environments.
• Previous experience leading teams in a technical capacity.
• Strong decision-making and troubleshooting skills.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.

Skills

Operational leadership

Team management

Strong troubleshooting skills

Excellent communication

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Requirements

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities