Senior Teleoperations Lead

TSMG Holding; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

TSMG Holding is seeking a Senior Teleoperations Lead in San Francisco to oversee robotics operations teams engaged in AI training and robotic testing. This role emphasizes operational leadership and requires managing teams across various mission-critical programs.

The ideal candidate will have a strong background in teleoperations and robotics and will be responsible for monitoring KPIs, ensuring compliance with safety standards, and mentoring new teleoperators.

Qualifications

• Experience in managing teleoperations or robotics operations teams.
• Proven track record in leading diverse operational teams.
• Strong ability in problem-solving and making quick decisions.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.
• Ensure compliance with safety and quality standards.
• Escalate technical issues and coordinate resolution.
• Train and mentor new teleoperators.
• Support customer-facing robotics deployments.
• Produce operational reports and performance summaries.

Skills

Teleoperations experience

Team leadership

Troubleshooting skills

Communication skills

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Requirements

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities