Senior Teleoperations Lead

TSMG Holding; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

TSMG Holding in Austin, TX is seeking a Senior Teleoperations Lead to oversee robotics operations supporting AI training, testing, and deployment programs. You will coordinate teleoperators, ensure operational excellence, and maintain safety standards across projects.

The ideal candidate leads teams in robotics, autonomous systems, or control‑room environments and excels at shaping processes, performance standards, and workforce development across locations.

Qualifications

• Experience leading operational teams in teleoperations or robotics environments.
• Proven ability to coordinate complex deployments across multiple shifts.
• Strong troubleshooting and decision‑making in mission‑critical settings.
• Excellent communication and reporting skills for cross‑functional teams.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor KPIs and productivity to ensure targets are met.
• Ensure safety and quality standards are followed.
• Escalate technical issues and coordinate resolutions.
• Train and mentor new teleoperators.
• Support customer deployments and produce performance summaries.

Skills

Teleoperations

Robotics operations

AV operations

Drone operations

Fleet management

Control-room environments

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission‑critical programs. This position offers the opportunity to play a key role in scaling next‑generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer‑facing robotics deployments
• Produce operational reports and performance summaries

Requirements

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control‑room environments
• Experience leading operational teams
• Strong troubleshooting and decision‑making skills
• Excellent communication and reporting abilities