Senior Telecommunications & Network Technician - Project Lead

DE; Delaware; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Training programs

Flexible schedules

Paid leave

Job summary

State of Delaware seeks a Telecommunications/Network Technician IV to oversee and support complex data networks. The role includes configuring, installing, testing and monitoring LAN systems, plus administering users, security and network resources.

This position offers telework eligibility and requires collaboration with agency staff and contractors. The incumbent will resolve network issues, provide frontline service desk support, coordinate upgrades, and maintain documentation and inventory

Qualifications

• Three+ years administering computer data networks.
• Three+ years installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
• Six months experience in computer data network design or redesign
• Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.

Responsibilities

• Configure, install, test and monitor LAN hardware/software.
• Identify and resolve network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces.
• Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.
• Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.

Skills

LAN hardware

Troubleshooting

Network security

IT project mgmt

Customer service

Tools

Diagnostic tools

Job description

State of Delaware seeks a Telecommunications/Network Technician IV to oversee and support complex data networks. The role includes configuring, installing, testing and monitoring LAN systems, plus administering users, security and network resources.

This position offers telework eligibility and requires collaboration with agency staff and contractors. The incumbent will resolve network issues, provide frontline service desk support, coordinate upgrades, and maintain documentation and inventory