Telecommunications/Network Technologist Supervisor

JobAps; New Castle, Northern (DE, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Department of Health and Social Services (DHSS) in Delaware seeks a Telecommunications/Network Technologist Supervisor to lead the Telecom unit's on‑premises and cloud services, manage projects, certificate administration, scripting, and disaster recovery efforts.

You will supervise network design, implement data networks, oversee SAN/server operations, and guide staff while coordinating with management to plan capacity, redundancy, and modernization.

Qualifications

• Three years experience in planning, designing and installing data networks for telecommunication needs.
• Six months experience in developing strategic business plans for the expansion and installation of data network and telecommunications infrastructure including an evaluation of the feasibility, compatibility and cost effectiveness.
• Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others.

Responsibilities

• Plan, design and implement new/upgraded data networks for telecommunications needs.
• Oversee installation and maintenance of switch rooms, networks, interface and multiplexing equipment.
• Develop tactical and strategic plans for data networks to meet business needs.
• Research and evaluate emerging technologies and network designs.

Skills

Network design

IT project management

Staff supervision

Technical leadership

Job description

Introduction

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent is a Telecommunications/Network Technologist Supervisor for the Department of Health and Social Services Telecommunications (Telecom) unit. Responsibilities include overseeing DHSS on-prem and cloud services, project management, certificate management, scripting & automation, and leading DHSS best practices. The Technologist Supervisor will oversee the department’s SAN, server, and networking activities, and disaster recovery environment, in both a supervisory and hands‑on role for the DHSS Information Resource Management unit.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. TELECOMMUNICATIONS/NETWORK TECHNOLOGIST
Plans, designs and implements new/upgraded data networks to include determination of telecommunications needed such as: types of transmission lines, required speed of lines.
Performs or reviews measurements to determine needed bandwidth, location and number of circuits (SMDS) and hardware capacity.
Forecast business application needs. Determines and plans: route of multiple protocols, traffic schedules, deployment of upgrades and new installations, etc. Supervises the installation/maintenance of switch rooms, networks, interface and multiplexing equipment, port connections, transmission lines and other telecommunications equipment.
Projects future business needs and develops strategic business plan for expansion and installation of data network and telecommunications infrastructure using state of the art, leading edge multi‑technology disciplines. Make recommendations for short and long term telecommunications capacity, configuration and other planning to meet agency business needs.
Researches and investigates emerging and leading edge technologies; assesses applicability to business demands and problems and works with the State Office of Telecommunications Management for major network redesigns.
Researches and defines agency network design requirements including security, cost/benefit, operational parameters, integration with existing systems and resource utilization.
Assesses network impact, load balances and performs other tuning work to ensure efficient and effective utilization of network resources.
Plans and implements redundancy. Plans and provides migration methodology to future or next generation network technologies in ways that meet business needs.
Develop tactical and strategic planning strategies for data networks to ensure network capacity meets current and future requirements. Uses appropriate tools such as network application programs that produce traffic utilization reports, etc.
Investigates, analyzes, designs, recommends and implements upgrades using an evaluation of the feasibility, compatibility, performance, and cost effectiveness of potential system configurations and vendors.
Develops the network infrastructure plan. Assess current network to determine hardware and software requirements, designs routine technical specifications for procurement of new equipment, develops cost estimates for construction and renovation projects. Evaluates potential designs for feasibility and cost effectiveness; presents project plans and recommendations to management as required to ensure business needs are met.
Oversees and coordinates the work of technical staff in the absence of technical supervision or on a project basis or as assigned by management.

JOB REQUIREMENTS for Telecommunications/Network Technologist Supervisor

• Three years experience in planning, designing and installing data networks for telecommunication needs such as bandwidth, multiple protocols, transmission lines, interface and multiplexing equipment, port connections, control packets and other equipment.
• Six months experience in developing strategic business plans for the expansion and installation of data network and telecommunications infrastructure including an evaluation of the feasibility, compatibility and cost effectiveness.
• Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment‑based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training, and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.