Lead Telecommunications & Network Technician (Telework)

State-of-Delawar; Wilmington (DE); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Disability insurance

Retirement benefits

Training and development

Paid leave

Flexible spending

Job summary

The State of Delaware is seeking a Telecommunications/Network Technician IV to lead the operation, maintenance and upgrades of LAN hardware and related telecom systems. You will oversee network performance, install and test hardware, and provide end-user support through the central service desk, ensuring connectivity and security.

Ideal candidates have several years of experience administering and configuring computer networks, with knowledge of project management and the ability to train users

Qualifications

• At least three years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
• At least three years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
• Six months experience in computer data network design or redesign
• Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.

Responsibilities

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.

Skills

Network administration

Network installation

Network testing

IT project management

Job description

The State of Delaware is seeking a Telecommunications/Network Technician IV to lead the operation, maintenance and upgrades of LAN hardware and related telecom systems. You will oversee network performance, install and test hardware, and provide end-user support through the central service desk, ensuring connectivity and security.

Ideal candidates have several years of experience administering and configuring computer networks, with knowledge of project management and the ability to train users