Senior Telecomm Engineer: Cloud, AI & Contact Center

Optum; La Crosse (WI); Remote; USD 92,000 - 164,000; Full time

Benefits offered by this job

Remote work

Benefits package

Equity stock plan

401k plan

Job summary

Optum seeks a seasoned technologist to design, develop, and operate voice/data networks and related AWS/Azure services. You’ll collaborate with product, security, and operations to align platform capabilities and craft architecture across cloud-native stacks.

You will implement REST APIs, real-time data streaming with Kafka, and observability via Grafana, while advancing GenAI/AI/ML capabilities within contact center environments. Remote-friendly US-wide role.

Qualifications

• Undergraduate degree or equivalent experience.
• 8+ years of experience in contact center technologies and telephony systems.
• 4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony.
• 2+ years of experience with Amazon Connect and integrating telephony solutions.
• 1+ year of experience in AI and GenAI technologies applied within contact center environments.
• Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform).
• Proven programming skills in Python, Node.js, or Java.
• United States citizenship is required for this position.
• Must be able to obtain/maintain security clearance.

Responsibilities

• Design, develop, and maintain Amazon Connect and supporting AWS services.
• Partner with product, engineering, security, and operations leaders to align platform capabilities.
• Develop and maintain application, technology, and data architecture.
• Create and maintain documentation/diagrams using Draw.io, PowerPoint, Word, Excel, Confluence, Miro.
• Work across cloud platforms (AWS/Azure) using cloud-native tech including Java, Azure, Docker, Spring Boot, and databases (MySQL, Elasticsearch, PostgreSQL).
• Design and integrate REST APIs and manage API gateways.
• Enable real time data streaming and integrations using Kafka.
• Build and maintain observability solutions with Grafana.
• Drive GenAI and AI/ML capabilities in design/implementation.

Skills

Contact center tech

Telephony systems

Amazon Connect

AI/GenAI

CI/CD

IaC

Python/Node/Java

US citizenship

Security clearance

Education

Bachelor's degree in IT / CS or related

AWS Certified Solutions Architect - Professional

Job description

Optum seeks a seasoned technologist to design, develop, and operate voice/data networks and related AWS/Azure services. You’ll collaborate with product, security, and operations to align platform capabilities and craft architecture across cloud-native stacks.

You will implement REST APIs, real-time data streaming with Kafka, and observability via Grafana, while advancing GenAI/AI/ML capabilities within contact center environments. Remote-friendly US-wide role.