Senior Tech Support & DevOps Leader (Remote)

Optum; Basking Ridge (NJ); Remote; USD 113,000 - 193,000; Full time

Job summary

Optum is seeking a Senior Manager of Technical Support within the Optum Insight Engineering team. You will lead support engineers, drive incident management, and design enterprise automation and CI/CD pipelines using AWS, Kubernetes (EKS), GitHub Actions, and modern AI tooling.

The role emphasizes operational stability, observability, and disaster recovery readiness, with remote work flexibility from anywhere in the United States.

Qualifications

• Bachelor's degree in a relevant technology field or 12+ years of equivalent experience.
• 6+ years in technical support, IT operations, or DevOps with leadership responsibilities.
• 3+ years administering Kubernetes (K8s) platforms.
• 3+ years developing and maintaining CI/CD pipelines using GitHub Actions.
• 3+ years RHEL administration with shell scripting (Bash/Python).
• 2+ years enterprise monitoring platforms (Splunk, Dynatrace) and production incident management.
• 1+ year utilizing AI tools, agentic automation, or code intelligence in infra workflows.

Responsibilities

• Provide leadership and technical direction to support engineers, ensuring incident restoration and system availability.
• Design and maintain CI/CD pipelines using GitHub Actions with IaC deployments.
• Manage Kubernetes (EKS) clusters, containerized apps, and messaging infra across environments.
• Leverage AI tools, RAG, and automation to streamline delivery and improve observability.
• Administer AWS cloud infra (EC2, EKS, S3, RDS, IAM, VPC) with security/compliance focus.
• Perform RHEL patching, hardening, and automation via shell/Python scripts.
• Implement observability with Splunk and Dynatrace for proactive alerting and root-cause analysis.
• Support 24x7 production rotations and incident management activities.

Skills

Kubernetes

CI/CD

GitHub Actions

AWS

Python/Bash

Splunk/Dynatrace

AI tools

Education

Bachelor's degree in a relevant field

Tools

Kubernetes (EKS)

GitHub Actions

AWS

RHEL

Docker

Jboss

RabbitMQ

Job description

Optum is seeking a Senior Manager of Technical Support within the Optum Insight Engineering team. You will lead support engineers, drive incident management, and design enterprise automation and CI/CD pipelines using AWS, Kubernetes (EKS), GitHub Actions, and modern AI tooling.

The role emphasizes operational stability, observability, and disaster recovery readiness, with remote work flexibility from anywhere in the United States.