Senior Telecomm Engineer - Remote, Cloud & AI Platforms

Optum; La Crosse (WI); Remote; USD 92,000 - 164,000; Full time

Job summary

UnitedHealth Group’s Optum Serve IT team seeks a Senior Telecomm Engineer to design, implement, and operate voice data networks and integrative AWS/Azure services from a remote location.

Responsibilities include designing Amazon Connect, API gateways, data architectures, real-time data streaming with Kafka, and AI/GenAI integrations. Requires strong Python/Node/Java and IaC skills, plus eligibility for security clearance.

Qualifications

• 8+ years of experience in contact center technologies and telephony systems.

Responsibilities

• Design, develop, and maintain Amazon Connect and supporting AWS services.
• Partner with product, engineering, security, and operations leaders to align platform capabilities.
• Develop and maintain application, technology, and data architecture.
• Create and maintain documentation and diagrams (Draw.io, PowerPoint, Word, Excel, Confluence, Miro).
• Work across major cloud platforms (AWS and Azure) with Docker, Microservices/Spring Boot, and relational/noSQL databases (MySQL, Elasticsearch, PostgreSQL).
• Design and integrate REST APIs and manage API gateways.
• Enable real-time data streaming and integrations using Kafka.
• Build and maintain observability solutions using Grafana.
• Drive GenAI and AI/ML capabilities in design and implementation.

Skills

Python

Node.js

Java

CI/CD

IaC

Amazon Connect

GenAI

AI/ML

Cloud Platforms

REST APIs

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

AWS

Azure

Docker

Kubernetes

Grafana

Kafka

Job description

UnitedHealth Group’s Optum Serve IT team seeks a Senior Telecomm Engineer to design, implement, and operate voice data networks and integrative AWS/Azure services from a remote location.

Responsibilities include designing Amazon Connect, API gateways, data architectures, real-time data streaming with Kafka, and AI/GenAI integrations. Requires strong Python/Node/Java and IaC skills, plus eligibility for security clearance.