Senior Telecomm Engineer - Remote

Optum; La Crosse (WI); Remote; USD 92,000 - 164,000; Full time

Benefits offered by this job

Remote work

Benefits package

Equity stock plan

401k plan

Job summary

Optum seeks a seasoned technologist to design, develop, and operate voice/data networks and related AWS/Azure services. You’ll collaborate with product, security, and operations to align platform capabilities and craft architecture across cloud-native stacks.

You will implement REST APIs, real-time data streaming with Kafka, and observability via Grafana, while advancing GenAI/AI/ML capabilities within contact center environments. Remote-friendly US-wide role.

Qualifications

• Undergraduate degree or equivalent experience.
• 8+ years of experience in contact center technologies and telephony systems.
• 4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony.
• 2+ years of experience with Amazon Connect and integrating telephony solutions.
• 1+ year of experience in AI and GenAI technologies applied within contact center environments.
• Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform).
• Proven programming skills in Python, Node.js, or Java.
• United States citizenship is required for this position.
• Must be able to obtain/maintain security clearance.

Responsibilities

• Design, develop, and maintain Amazon Connect and supporting AWS services.
• Partner with product, engineering, security, and operations leaders to align platform capabilities.
• Develop and maintain application, technology, and data architecture.
• Create and maintain documentation/diagrams using Draw.io, PowerPoint, Word, Excel, Confluence, Miro.
• Work across cloud platforms (AWS/Azure) using cloud-native tech including Java, Azure, Docker, Spring Boot, and databases (MySQL, Elasticsearch, PostgreSQL).
• Design and integrate REST APIs and manage API gateways.
• Enable real time data streaming and integrations using Kafka.
• Build and maintain observability solutions with Grafana.
• Drive GenAI and AI/ML capabilities in design/implementation.

Skills

Contact center tech

Telephony systems

Amazon Connect

AI/GenAI

CI/CD

IaC

Python/Node/Java

US citizenship

Security clearance

Education

Bachelor's degree in IT / CS or related

AWS Certified Solutions Architect - Professional

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. To support this mission, OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards.

Positions in this function are involved in various aspects of design, engineering and operations of the voice data networks and related equipment. Provide project planning, implementation and support of new network or voice systems and direct technical analysis of hardware, software or networks.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Design, develop, and maintain Amazon Connect and supporting AWS services
• Partner with product, engineering, security, and operations leaders to align platform capabilities
• Develop and maintain application, technology, and data architecture
• Create and maintain documentation and diagrams using tools such as Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.
• Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Elasticsearch, PostGreSQL)
• Design and integrate REST APIs and manage API gateways
• Enable real time data streaming and integrations using Kafka
• Build and maintain observability solutions using Grafana
• Drive innovation through the design and implementation of GenAI and AI/ML capabilities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Undergraduate degree or equivalent experience
• 8+ years of experience in contact center technologies and telephony systems
• 4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony
• 2+ years of experience with Amazon Connect and integrating telephony solutions
• 1+ year of experience in AI and GenAI technologies applied within contact center environments
• Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform)
• Proven solid programming skills in Python, Node.js, or Java
• United States citizenship is required for this position
• Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field
• Certifications such as AWS Certified Solutions Architect - Professional
• 3+ years of experience with vendors such Amazon and Microsoft
• 2+ years of experience with industry standards and best practices in contact center technologies
• 2+ years of experience with agile methodologies and DevOps practice
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.