Senior Telecom Operations Leader

AFL; Mint Hill (NC); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid in-office schedule

Flexible time off policy

401K company match (up to 4%)

Tuition reimbursement and professional

Professional development, training

Medical, dental, vision, lifeinsurance

Career advancement opportunities

Job summary

AFL is seeking an Operation Manager to lead the overall operations, finances, and personnel management for structured cabling and low-voltage projects. You will guide Construction Managers, Lead Technicians, and field teams to deliver safely, on schedule, and within budget, while driving continuous process improvements and profitability.

The role emphasizes workforce planning, customer relationship management, and cross-functional collaboration to support growth and operational excellence in a

Qualifications

• 5+ years of operational, construction, telecommunications, or project management leadership experience.
• Experience managing Construction Managers, Lead Technicians, and cross-functional operational teams.
• Knowledge of structured cabling, telecommunications infrastructure, and low-voltage construction environments.
• Advanced proficiency in Microsoft Office including Excel, Word, Outlook, and PowerPoint.
• Ability to travel as required to support customer and project needs.
• strong budgeting, forecasting, profitability management, WIP reviews, and financial reporting.

Responsibilities

• Oversee multiple project teams and operational functions to ensure successful execution and delivery of complex telecommunications, structured cabling, and low-voltage projects.
• Maintain accountability for project profitability, margin performance, forecasting, budgeting, revenue recognition, and financial results.
• Conduct monthly WIP reviews and project health assessments to identify risks, improve forecasting accuracy, and ensure timely corrective actions.
• Provide oversight of project closeout activities, documentation compliance, billing completion, and customer acceptance requirements.
• Provide operational leadership, coaching, guidance, issue resolution, and accountability to establish operational standards and performance expectations.
• Assist with project planning, scheduling, scope management, and change order development to ensure contractual obligations are met.
• Lead workforce planning and resource allocation activities to maximize utilization and support business growth objectives.
• Drive operational reporting, management, workload forecasting, and continuous improvement initiatives.
• Provide escalation support for customer concerns and complex project issues while maintaining strong client relationships.
• Coordinate cross-functionally with Sales, Finance, Purchasing, Safety, Engineering, and Human Resources to support operational success.
• Ensure operational readiness through staffing, training, tools, equipment, and process compliance.
• Oversee company tool inventory, allocation, maintenance, documentation, tracking, and calibration requirements.
• Develop and improve operational processes, SOPs, reporting structures, and operational controls that support standardization and efficiency.
• Mentor and develop Construction Managers, Lead Technicians, and other operational personnel through training and career development activities.
• Ensure adherence to corporate policies, safety requirements, quality standards, and contractual obligations.

Skills

Operational leadership

Project management

Budgeting & forecasting

WIP reviews

Team leadership

Travel readiness

Tools

Microsoft Office

Job description

AFL is seeking an Operation Manager to lead the overall operations, finances, and personnel management for structured cabling and low-voltage projects. You will guide Construction Managers, Lead Technicians, and field teams to deliver safely, on schedule, and within budget, while driving continuous process improvements and profitability.

The role emphasizes workforce planning, customer relationship management, and cross-functional collaboration to support growth and operational excellence in a