Senior Telephony Solutions Analyst

AbbVie; North Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

AbbVie seeks a business analyst to own the end-to-end telephony requirements lifecycle, coordinating with stakeholders, IT, and vendors to translate needs into user stories and acceptance criteria. You will help design integrated telephony solutions that support patients and health professionals while complying with regulations.

Responsibilities include managing a consolidated backlog, validating business readiness, and coordinating rollout activities across OneHUB functions, IT, and partners.

Qualifications

• Bachelor’s degree or higher is not specified in the ad.
• Experience partnering with IT and vendors to translate business needs into requirements.

Responsibilities

• Understand end-to-end telephony needs and patient and clinician journeys.
• Manage a unified telephony roadmap with cross-functional priorities.
• Own end-to-end requirements lifecycle from intake to acceptance criteria.
• Maintain a consolidated backlog and prioritize with stakeholders and IT.
• Serve as business SME for telephony capabilities and workflows.
• Document current and future state processes and assess impact of changes.
• Coordinate validation, testing and stakeholder sign-off.
• Coordinate rollout readiness, communications and training needs.
• Use telephony analytics to identify gaps and improvements for the roadmap.
• Monitor capabilities with IT and vendors for ongoing optimization.

Skills

Telephony requirements

Stakeholder collaboration

Regulatory compliance

Backlog management

UAT coordination

Tools

CRM systems

Job description

AbbVie seeks a business analyst to own the end-to-end telephony requirements lifecycle, coordinating with stakeholders, IT, and vendors to translate needs into user stories and acceptance criteria. You will help design integrated telephony solutions that support patients and health professionals while complying with regulations.

Responsibilities include managing a consolidated backlog, validating business readiness, and coordinating rollout activities across OneHUB functions, IT, and partners.