Hybrid Technical Analyst - Field Ops & Automation

Brightspeed; Charlotte (NC); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive medical coverage

401K plan with company match

Employee assistance program

Job summary

A telecommunications company in Charlotte, NC is seeking a Technical Analyst to develop and maintain applications supporting operations. The role involves close collaboration with IT for aligning application goals, driving automation, and enhancing customer service support processes. The candidate should have over 5 years of telecommunications experience, a relevant bachelor's degree, and familiarity with agile processes. Benefits include competitive compensation, comprehensive health coverage, and a commitment to inclusion.

Qualifications

• 5+ years of telecommunication experience required.
• Experience with operational and customer service systems.
• Knowledge of computer information systems and business management.

Responsibilities

• Drive strategic direction for applications in the Field and Dispatch system.
• Work with IT and business to clarify requirements.
• Provide advanced technical direction for system enhancements.

Skills

Telecommunication experience

Agile Process

Communication skills

Troubleshooting

Crisis management

Project Management

Data visualization

Education

Bachelor’s degree or equivalent

Tools

PowerBI

Tableau

Qlik Sense

PL/SQL

Python

UNIX

Job description

A telecommunications company in Charlotte, NC is seeking a Technical Analyst to develop and maintain applications supporting operations. The role involves close collaboration with IT for aligning application goals, driving automation, and enhancing customer service support processes. The candidate should have over 5 years of telecommunications experience, a relevant bachelor's degree, and familiarity with agile processes. Benefits include competitive compensation, comprehensive health coverage, and a commitment to inclusion.