Telephony Systems Engineer: Cisco & Cloud Voice

ThedaCare; Appleton, Oshkosh, Neenah (WI, WI, WI); On-site; USD 95,000 - 125,000; Full time

Job summary

ThedaCare is seeking a Telecommunications Systems Engineer to manage enterprise voice and contact center platforms, with hands-on responsibility for daily operations, optimization, and reliability across on-prem and cloud telephony environments. The role emphasizes configuration, call quality assurance, incident response, and lifecycle support.

Responsibilities include design and implementation of call routing, dial plans, and disaster recovery planning, plus coordination with vendors and

Qualifications

• Bachelor's degree in computer science.
• Five years of information technology experience.
• Three years of infrastructure discipline experience.
• Advanced knowledge of desktop, server, and communications equipment operating systems.

Responsibilities

• Defines, implements and manages operating system policies and procedures, and leads systems planning.
• Compiles and analyzes system operations and makes recommendations for greater efficiency.
• Formulates/defines specifications for complex operating software.
• Designs and implements customization of system environment to meet client needs and improve the overall performance of the system.
• Works with system vendors to identify and correct hardware and software problems of the highest level.
• Ensures integrity, accuracy, access, and security of all system hardware and operating system.
• Serves as a key contributor in the creation and design of the disaster recovery plan.

Skills

Advanced troubleshooting

Incident response

System design

Documentation

Change management

Education

Bachelor's degree in computer science

Five years of information technology experience

Three years of infrastructure discipline experience

Tools

Cisco Call Manager

Unity Connection

UCCX

CUBE

Genesys Cloud

Wireshark

RTMT

QoS metrics

SIP analysis

Job description

ThedaCare is seeking a Telecommunications Systems Engineer to manage enterprise voice and contact center platforms, with hands-on responsibility for daily operations, optimization, and reliability across on-prem and cloud telephony environments. The role emphasizes configuration, call quality assurance, incident response, and lifecycle support.

Responsibilities include design and implementation of call routing, dial plans, and disaster recovery planning, plus coordination with vendors and