Senior Technology Support Consultant

Bank of America; United States; On-site; CAD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a Technology Support Consultant to deliver elevated L2 desktop support across multiple lines of business. You will manage incidents, assist with hardware provisioning, and coordinate with internal teams to maintain service quality.

The role requires strong Windows and Office troubleshooting skills, familiarity with market data apps, and excellent written and verbal communication. Shift: 1st, 40 hours/week.

Qualifications

• 5+ years of technology/customer service experience.
• Excellent technical skill troubleshooting Windows OS platforms and Office 365.
• Familiarity with Market Data applications, mobile device troubleshooting.
• Detail oriented with strong written and verbal communication.

Responsibilities

• Supports day-to-day restoration of incidents and work orders for hardware and software and adheres to service levels.
• Facilitates resolution of reactive and proactive problems throughout the service lifecycle.
• Interfaces between end users and third party hardware vendors to resolve dispatch tickets.
• Acts as SME in support of enterprise and LOB products, including mobility and business continuity support.
• Partners with peer technology teams to improve processes and communications.
• Drafts procedures and documentation for knowledge management.
• Contributes to high level organizational operating systems, applications, and hardware initiatives.

Skills

Active Listening

Issue Management

Problem Solving

Production Support

Technical Troubleshooting

Critical Thinking

Customer and Client Focus

Oral Communications

Process Performance Management

Adaptability

Emotional Intelligence

Leadership Development

Risk Management

Written Communications

Tools

ServiceNOW

SMTools

MAC OS familiarity

PowerShell

Job description

Bank of America is seeking a Technology Support Consultant to deliver elevated L2 desktop support across multiple lines of business. You will manage incidents, assist with hardware provisioning, and coordinate with internal teams to maintain service quality.

The role requires strong Windows and Office troubleshooting skills, familiarity with market data apps, and excellent written and verbal communication. Shift: 1st, 40 hours/week.