Senior Technology Product Analyst – AI-Driven HR Platform

CVS Health; Richmond (VA); On-site; USD 65,000 - 173,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

CVS Health is seeking a Sr. Analyst - Technology Product to shape and support the HR technology products that power our HR experience.

You’ll translate high-level needs into clear requirements, maintain product playbooks, and partner with developers and scrum teams to ensure reliable releases. This role requires collaboration across multiple products, strong communication skills, and the ability to translate customer feedback into tangible product improvements.

Qualifications

• 5+ years of professional experience in the Technology industry.
• 3+ years in a Technology product organization.
• 3+ years with public cloud platforms (e.g., Google Cloud Platform, Microsoft Azure).
• 3+ years with Jira and Confluence.
• 2+ years of excellent written and verbal communication skills.
• 2+ years delivering presentations to large audiences.
• 2+ years collaborating with large, cross-functional teams.
• 2+ years of experience demonstrating adaptability, resourcefulness, and sound judgment under pressure.
• 1+ year of experience working with AI productivity tools such as Claude and Microsoft Copilot.

Responsibilities

• Define requirements: Gather, analyze, and document business and technical requirements. Write clear user stories and acceptance criteria, and keep the backlog prioritized in Jira.
• Create and maintain documentation: Build and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
• Support the release cycle: Coordinate release planning, testing, and readiness; communicate changes to stakeholders and customers; assist with post-release follow-up.
• Partner with delivery teams: Work daily with developers, scrum masters, and scrum teams; participate in sprint ceremonies; help resolve questions and blockers.
• Be the voice of the customer: Serve as the main point of contact for platform users; gather feedback and translate into product improvements.
• Research and innovate: Track market trends and AI/data capabilities; bring ideas to the team.
• Contribute to planning: Help build quarterly/annual product roadmaps with priorities and dependencies.
• Present and communicate: Create polished presentations on capabilities and roadmaps; present to leadership and large audiences.
• Collaborate across the enterprise: Build connections with other teams to share knowledge and find reuse opportunities.
• Manage multiple priorities: Support several products simultaneously in high-pressure situations.

Skills

Jira

Confluence

Google Cloud

Azure

Communication

Presentation skills

Cross-functional collaboration

Adaptability

Multitasking

AI productivity tools

AI/ML exposure

Education

Bachelor's degree

Job description

CVS Health is seeking a Sr. Analyst - Technology Product to shape and support the HR technology products that power our HR experience.

You’ll translate high-level needs into clear requirements, maintain product playbooks, and partner with developers and scrum teams to ensure reliable releases. This role requires collaboration across multiple products, strong communication skills, and the ability to translate customer feedback into tangible product improvements.