Enterprise Production Services Consultant

Truist; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Truist in the United States is seeking an experienced technology operations professional to monitor, coordinate, and support restoration activities for enterprise services. You will serve as a central point of coordination during incidents, major events, and service degradations, applying governance, monitoring, and cross‑functional collaboration to minimize business impact.

Responsibilities include leading incident response, designing and maintaining runbooks, and driving continuous improvement

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 5+ years of progressive experience in technology operations.
• Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Proven track record in technology governance, strategic planning, and operational excellence.

Responsibilities

• Delivers technology operations for assigned systems or services, meeting targets for performance, availability, reliability, and security.
• Owns and executes defined processes, develops standards, runbooks, and governance to reduce risk and improve day-to-day operations.
• Leads components of larger initiatives, plans, designs, and implements technical solutions and operational improvements.

Skills

IT infrastructure

Cloud technologies

Security & compliance

Risk management

Technology governance

Operational excellence

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

Job description

Please review the following job description:

Monitors, coordinates, escalates, and supports restoration activities for enterprise technology services to ensure operational stability and minimize business impact. Serves as a central point of coordination during technology incidents, major incidents, service degradations, and operational events. Leverages expertise in technology incident management, operational monitoring, stakeholder communications, and cross-functional coordination to support service availability, recovery efforts, operational readiness, and continuous improvement initiatives.

Job Description

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H‑1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN‑1 or TN‑2, E‑3, O‑1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Delivers technology operations for assigned systems or services, working independently under general supervision to meet targets for performance, availability, reliability, and security.
2. Owns and executes defined processes within the area of responsibility, contributing to the development and maintenance of technology standards, runbooks, and governance patterns, and applying them consistently to reduce risk, support compliance, and improve dayday operations.
3. Leads components of larger initiatives or moderately complex efforts within the job area by planning, designing, and implementing technical solutions and operational improvements, collaborating with other teams and, where appropriate, coordinating tasks for lowerlevel technical professionals.
4. Demonstrates innovative thinking by analyzing current tools and processes, evaluating emerging technologies, automation, and optimization techniques, and implementing changes that improve efficiency, reliability, or supportability for owned services.
5. Provides technical guidance and informal coaching to teammates by participating in design and code reviews, assisting with complex troubleshooting, and sharing best practices, patterns, and documentation.
6. Translates technical and business requirements into practical implementation plans, offering recommendations that support enhancements to products, services, or operational practices.
7. Collaborates with vendors, partners, and adjacent teams to support integration, solution design, and adherence to operational and architectural expectations.
8. Monitors and analyzes operational metrics, logs, and observability data for owned services, using deep analysis to identify issues, propose remediation options, and drive continuous improvement activities that materially affect jobarea performance.
9. Serves as a technical contact point for vendors, partners, and adjacent teams on assigned solutions or services, collaborating on design and integration choices and helping ensure they align with established operational and architectural expectations.
10. May perform incident response for medium‑to‑high priority issues, including identification, triage, troubleshooting, and restoration, while collaborating across teams to diagnose root causes and implement long‑term fixes.
11. Contributes to the design and maintenance of incident management, disaster recovery, and business continuity procedures for the assigned domain, and may lead technical investigation and resolution for significant incidents within area of responsibility.

Qualifications

Required Qualifications

1. Bachelor’s degree Information Technology, Computer Science, or related technical discipline.
2. Minimum of 5 years of progressive experience in technology operations.
3. Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
4. Proven track record in technology governance, strategic planning, and operational excellence.

Preferred Qualifications

1. Experience supporting financial services, banking, or other highly regulated industries.
2. Experience supporting Technology Incident Management and Major Incident Management functions within a large enterprise environment.
3. Experience coordinating Quick Response activities, incident bridge calls, and enterprise service restoration efforts.
4. Experience using ServiceNow Incident Management, Major Incident Management, Problem Management, and Change Management processes.
5. Experience working within an Integrated Command Center (ICC), Network Operations Center (NOC), Security Operations Center (SOC), or similar centralized operations environment.

Preferred Certifications

1. ITIL® 4 Foundation
2. ITIL® Managing Professional

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)