Senior Technology Manager, AML Production Support

Michael Page; New York (NY); Hybrid; USD 175,000 - 220,000; Full time

Job summary

Michael Page is seeking a Senior Technology Manager to lead AML Production Support within a large-scale Enterprise Risk & Finance technology environment. You will drive application stability, operational resilience, governance, and regulatory compliance while partnering with senior leaders across technology, risk, compliance, and business functions.

In this role, you will oversee production services, incident and problem management, change governance, and platform health.

Qualifications

• 10+ years of experience leading enterprise technology support, application production services, or technology operations teams.
• Deep expertise in AML, Financial Crimes, KYC/CDD, Sanctions Screening, or related compliance tech platforms.
• Strong knowledge of ITIL processes and production support best practices.

Responsibilities

• Lead and develop a high-performing AML production support team.
• Drive application stability, resiliency, performance and security across platforms.
• Ensure adherence to ITIL-aligned processes (Incident, Problem, Change, Capacity, Event).
• Partner with Technology, Risk, Compliance, Audit and business stakeholders to prioritize enhancements.
• Establish governance standards, risk controls and regulatory compliance requirements.
• Oversee platform health, service delivery and operational excellence initiatives.
• Contribute to technology strategy and long-term platform roadmaps.
• Build relationships with senior leaders and influence decision-making.

Skills

Executive communication

Stakeholder management

ITIL framework

Leadership

Regulatory compliance

Job description

We are seeking a Senior Technology Manager to lead Anti-Money Laundering (AML) Production Support within a large-scale Enterprise Risk & Finance technology environment. This individual will drive application stability, operational resilience, governance, and regulatory compliance while partnering with senior leaders across technology, risk, compliance, and business functions.

Our client is one of the world's largest and most respected financial institutions, serving millions of consumer, commercial, and institutional customers globally. Known for its investment in technology innovation, operational excellence, and risk management, the organization provides a highly collaborative environment where technology leaders directly influence business outcomes and enterprise strategy.

Description

As Senior Technology Manager, AML Production Support, you will provide strategic leadership for a high-performing application production services team responsible for supporting critical AML and Financial Crimes technology platforms. You will oversee platform stability, incident and problem management, change governance, service delivery, operational resilience, and regulatory compliance across a complex enterprise environment.

Profile

Lead and develop a high-performing AML application production support team.

Drive application stability, resiliency, performance, and security across critical platforms.

Ensure adherence to ITIL-aligned processes, including Incident, Problem, Change, Capacity, and Event Management.

Partner with Technology, Risk, Compliance, Audit, and business stakeholders to prioritize enhancements and remediation efforts.

Establish and maintain governance standards, risk controls, and regulatory compliance requirements.

Manage platform health, service delivery, and operational excellence initiatives.

Contribute to technology strategy and long-term platform roadmaps.

Build strong relationships with senior leaders and influence decision-making across the organization.

Champion a culture of accountability, continuous improvement, and employee development.

Job Offer

10+ years of experience leading enterprise technology support, application production services, or technology operations teams.

Deep expertise supporting AML, Financial Crimes, KYC/CDD, Sanctions Screening, Transaction Monitoring, or related compliance technology platforms.

Strong knowledge of application production support, operational resilience, platform stability, and risk management.

Experience managing regulatory remediation programs, audits, consent orders, or highly regulated environments is highly desirable.

Strong executive communication and stakeholder management skills.

Working knowledge of ITIL frameworks and production support best practices.

Proven ability to lead large teams and manage complex technology environments.

Location & Working Model

• Midtown Manhattan, NY or Jersey City, NJ.
• Hybrid schedule: 4 days per week in the office and 1 day working from home.
• After approximately six months, the schedule may transition to 3 days in the office and 2 days from home, subject to business needs.

What's on Offer

• Permanent, full-time opportunity.
• Base salary of $175,000 - $220,000.
• Opportunity to lead a highly visible AML technology function within a globally recognized financial institution.
• Significant stakeholder exposure across technology, risk, compliance, and executive leadership teams.
• Strong career progression opportunities within a market-leading organization.
• Comprehensive benefits package and performance-based incentives.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.