Senior Technology Engagement Consultant

Jobtailor; Arizona; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a Lead for operational readiness to drive technology deployments and product implementations across the enterprise. You will collaborate with Product, Engineering, Cybersecurity, and Technology Operations, defining readiness requirements and developing supporting playbooks.

You will develop governance, risk assessments, deployment documentation, and executive-ready dashboards to track progress and outcomes.

Qualifications

• 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, or education
• 2+ years of Microsoft 365 product experience, including Excel, PowerPoint, Word, and Outlook
• 2+ years of Jira experience
• Operational readiness, technology deployment, or implementation experience
• Technology operations, service management, or change management experience
• Experience with Jira, Agile delivery, and governance processes
• Experience developing executive communications, reporting, and presentations
• Experience creating knowledge articles, operational documentation, and training materials

Responsibilities

• Lead operational readiness activities for enterprise technology deployments and product implementations
• Partner with Product, Engineering, Cybersecurity, Technology Operations, and business stakeholders to assess impacts and define readiness requirements
• Facilitate readiness governance, intake reviews, operational risk assessments, deployment approvals, and implementation tracking
• Develop and maintain operational readiness plans, support models, implementation playbooks, escalation procedures, and deployment documentation
• Coordinate readiness activities across Service Desk, Field Technology Services, Communications, Training, and Knowledge Management organizations
• Create executive presentations, reporting dashboards, readiness scorecards, and operational metrics
• Drive knowledge management activities, including technical and end-user knowledge articles, support documentation, and SharePoint resources
• Develop and execute communication strategies for deployments and technology changes
• Evaluate readiness risks, support gaps, training requirements, staffing impacts, and operational dependencies; implement mitigation strategies
• Manage Jira-based governance workflows, readiness tracking, issue management, reporting, and operational intake processes
• Identify operational efficiency opportunities through automation and Microsoft 365 technologies, including Copilot and related collaboration solutions
• Consult with senior leaders and stakeholders to translate technical initiatives into business-focused recommendations and readiness assessments
• Support enterprise change management initiatives while ensuring compliance with operational standards, risk controls, and technology governance requirements

Skills

Operational Readiness

Technology Deployment

Change Management

Risk Assessment

Process Improvement

Agile Delivery

Governance Processes

Analytical Skills

Problem-Solving Skills

Implementation Experience

Tools

Microsoft 365

Jira

SharePoint

Teams

Power Platform

Copilot

Job description

• Lead operational readiness activities for enterprise technology deployments and product implementations
• Partner with Product, Engineering, Cybersecurity, Technology Operations, and business stakeholders to assess impacts and define readiness requirements
• Facilitate readiness governance, intake reviews, operational risk assessments, deployment approvals, and implementation tracking
• Develop and maintain operational readiness plans, support models, implementation playbooks, escalation procedures, and deployment documentation
• Coordinate readiness activities across Service Desk, Field Technology Services, Communications, Training, and Knowledge Management organizations
• Create executive presentations, reporting dashboards, readiness scorecards, and operational metrics
• Drive knowledge management activities, including technical and end-user knowledge articles, support documentation, and SharePoint resources
• Develop and execute communication strategies for deployments and technology changes
• Evaluate readiness risks, support gaps, training requirements, staffing impacts, and operational dependencies; implement mitigation strategies
• Manage Jira-based governance workflows, readiness tracking, issue management, reporting, and operational intake processes
• Identify operational efficiency opportunities through automation and Microsoft 365 technologies, including Copilot and related collaboration solutions
• Consult with senior leaders and stakeholders to translate technical initiatives into business-focused recommendations and readiness assessments
• Support enterprise change management initiatives while ensuring compliance with operational standards, risk controls, and technology governance requirements

Requirements

• 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, or education
• 2+ years of Microsoft 365 product experience, including Excel, PowerPoint, Word, and Outlook
• 2+ years of Jira experience
• Operational readiness, technology deployment, or implementation experience
• Technology operations, service management, or change management experience
• Experience with Jira, Agile delivery, and governance processes
• Experience developing executive communications, reporting, and presentations
• Experience creating knowledge articles, operational documentation, and training materials
• Strong analytical, risk assessment, and problem-solving skills
• Experience with Microsoft 365, SharePoint, Teams, Power Platform, or Copilot
• Strong stakeholder management and cross-functional collaboration skills
• Excellent verbal, written, and presentation communication skills
• Experience driving process improvement, automation, and operational excellence initiatives
• Experience working in a large, complex, regulated environment
• This position is not eligible for Visa sponsorship

Core Competencies

Demonstrates expertise in operational readiness activities, technology deployment, and change management, with a strong focus on stakeholder collaboration and communication strategies. Proficient in utilizing Microsoft 365 tools and Jira for governance and operational efficiency.

Highest-signal resume keywords

• Operational Readiness
• Microsoft 365 Product Experience
• Jira Experience
• Change Management
• Stakeholder Management

Hard Skills

• Operational Readiness
• Technology Deployment
• Change Management
• Risk Assessment
• Process Improvement
• Agile Delivery
• Governance Processes
• Analytical Skills
• Problem-Solving Skills
• Implementation Experience

Soft Skills

• Cross-Functional Collaboration
• Stakeholder Management
• Communication Skills

Industry Keywords

• Operational Standards
• Risk Controls
• Technology Governance
• Service Management
• Knowledge Management

Tools & Technologies

• Microsoft 365
• Jira
• SharePoint
• Teams
• Power Platform
• Copilot