Senior Analyst – Operational Readiness

Jobtailor; New Jersey; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in New Jersey is seeking an Operations Readiness Lead responsible for ensuring approved changes are ready for implementation and stabilized into BAU.

You will lead readiness assessments, develop frameworks, manage go-live criteria, coordinate handoffs, document gaps, and drive adoption metrics across claims operations. This role requires 3-5 years in related fields, strong communication, and travel willingness.

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years in business operations or change management.
• Experience with claims operations or process improvement preferred.
• Strong documentation and SOP development skills.

Responsibilities

• Ensure approved changes are ready for implementation and stabilized into BAU.
• Lead operational readiness assessments and sign-off processes.
• Develop and maintain readiness frameworks, checklists and go-live criteria.
• Lead business cutover planning and execution.
• Coordinate operational handoffs and service acceptance activities.
• Identify, document and elevate readiness gaps.
• Establish transition-to-BAU plans and success indicators.
• Develop implementation communications and stakeholder readiness plans.
• Coordinate training delivery and completion tracking.
• Measure user adoption and operational performance.

Skills

Operational Readiness

Change Management

Business Transformation

Claims Operations

Process Improvement

Documentation Development

Project Coordination

Business Analysis

Stakeholder Management

Communication Skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

SharePoint

Excel

PowerPoint

Teams

Job description

• Ensure approved technology, process, vendor and operating model changes are ready for implementation, adopted by AXIS Global Claims, and stabilized into business-as-usual operations
• Lead operational readiness assessments and readiness sign-off processes
• Develop and maintain readiness frameworks, checklists and go-live criteria
• Lead business cutover planning and execution
• Coordinate operational handoffs and service acceptance activities
• Identify, document and elevate readiness gaps
• Establish transition-to-BAU plans, stabilization criteria and success indicators
• Develop implementation communications and stakeholder readiness plans
• Coordinate business training delivery and completion tracking
• Measure user adoption, operational utilization and preparedness
• Support process maps, SOPs, workflow documentation and operational playbooks
• Maintain process documentation and centralized knowledge repositories
• Lead business hypercare activities following go-live
• Monitor adoption, operational performance and issue trends during stabilization
• Coordinate issue triage, escalation, closure and lessons learned
• Support adoption, utilization, benefits reporting, implementation scorecards and executive reporting
• Partner with Claims Operations, Claims Optimization, Compliance & QA, Third Party Management, Product Owners, Technology, Data & Analytics and Claims Business Leadership
• Clarify ownership and provide visibility into readiness gaps, dependencies and transition risks

Requirements

• 3-5 years of experience in business operations, operational readiness, project coordination, business analysis, change management, claims operations or process improvement
• Experience supporting implementation, technology deployment, operational change, business transformation, vendor transition or BAU handoff activities
• Strong organization, communication, analytical, problem-solving and stakeholder management skills
• Ability to develop and maintain documentation, SOPs, job aids, training materials and knowledge resources
• Experience with claims systems, operational workflows, insurance operations, AI, automation or systems modernization preferred
• Proficiency with Microsoft Office applications, including Copilot, SharePoint, Excel, PowerPoint, Word and Teams
• Bachelor’s degree or equivalent combination of education and experience required
• Familiarity with project management, change management or process improvement methodologies preferred
• Some travel is associated with this role

Core Competencies

Demonstrates expertise in operational readiness, business transformation, and change management, with a strong focus on developing documentation, training materials, and stakeholder communication plans. Proficient in measuring user adoption and operational performance while coordinating cross-functional teams to ensure successful implementation and stabilization.

Highest-signal resume keywords

• Operational Readiness
• Change Management
• Business Transformation
• Claims Operations
• Process Improvement

Hard Skills

• Business Analysis
• Project Coordination
• Documentation Development
• SOP Creation
• Operational Workflows

Soft Skills

• Strong Organization
• Communication Skills
• Analytical Skills
• Problem-Solving
• Stakeholder Management

Industry Keywords

• Claims Systems
• Insurance Operations
• AI
• Automation
• Systems Modernization

Tools & Technologies

• Microsoft Office
• SharePoint
• Excel
• PowerPoint
• Teams