Supervisor, Information Systems

Jobtailor; Arizona; On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor in Arizona seeks a senior leader to head the EPIC team delivering Microsoft 365, Exchange, and Power Platform solutions. You will design, implement, and support secure, scalable productivity and collaboration capabilities across the organization.

This role partners with business and IT stakeholders, guides strategic planning and roadmaps, and ensures 24/7 client support while balancing architecture with business needs.

Qualifications

• Bachelor's degree in Computer Science, Business, or related field from an accredited institution.
• Eight (8) years of progressively responsible Information Systems or related experience.
• A combination of education and experience totaling twelve (12) years may be substituted for the degree requirement.
• Demonstrated leadership and people management experience.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Project management experience.
• Preferred experience in information systems and application development, integration, implementation, and support.

Responsibilities

• Lead the Enterprise Productivity and Collaboration (EPIC) team responsible for Microsoft 365, Exchange, Power Platform, collaboration, communication, and productivity solutions
• Deliver, support, communicate, govern, and continuously improve productivity and collaboration solutions
• Analyze business and technology needs and design, implement, and support secure, reliable, scalable solutions
• Provide leadership for operational support, strategic planning, product roadmaps, technology modernization, and adoption of emerging capabilities
• Partner with business and IT stakeholders to align technology investments, drive innovation, optimize processes, and deliver sustainable solutions
• Manage technical support and service delivery
• Lead implementation and integration of new and existing systems
• Maintain knowledge resources and support processes
• Guide staff in resolving complex technical issues
• Lead day-to-day team activities for delivery and maintenance of information and communication systems
• Ensure 24/7 client support for computer and telecommunications systems
• Balance technical architecture and business requirements to deliver effective, integrated solutions
• Lead resolution of technical issues and implement appropriate solutions
• Manage work group costs within the approved budget and improve department processes
• Support strategic planning, client planning, prioritization, and systems technology implementation
• Assign, direct, facilitate, review, and approve unit work activities
• Develop and retain a skilled technical team through performance management, coaching, training, and development opportunities
• Lead integration of new and existing information and business systems through overall systems architecture
• Provide technical expertise for complex support and project challenges
• Serve as escalated customer support for high-complexity or high-workload situations

Skills

Leadership

Project management

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor's degree in Computer Science, Business, or related field

Tools

Power Platform

Microsoft Exchange

Collaboration Solutions

Telecommunications Systems

Information and Communication Systems

Job description

• Lead the Enterprise Productivity and Collaboration (EPIC) team responsible for Microsoft 365, Exchange, Power Platform, collaboration, communication, and productivity solutions
• Deliver, support, communicate, govern, and continuously improve productivity and collaboration solutions
• Analyze business and technology needs and design, implement, and support secure, reliable, scalable solutions
• Provide leadership for operational support, strategic planning, product roadmaps, technology modernization, and adoption of emerging capabilities
• Partner with business and IT stakeholders to align technology investments, drive innovation, optimize processes, and deliver sustainable solutions
• Manage technical support and service delivery
• Lead implementation and integration of new and existing systems
• Maintain knowledge resources and support processes
• Guide staff in resolving complex technical issues
• Lead day-to-day team activities for delivery and maintenance of information and communication systems
• Ensure 24/7 client support for computer and telecommunications systems
• Balance technical architecture and business requirements to deliver effective, integrated solutions
• Lead resolution of technical issues and implement appropriate solutions
• Manage work group costs within the approved budget and improve department processes
• Support strategic planning, client planning, prioritization, and systems technology implementation
• Assign, direct, facilitate, review, and approve unit work activities
• Develop and retain a skilled technical team through performance management, coaching, training, and development opportunities
• Lead integration of new and existing information and business systems through overall systems architecture
• Provide technical expertise for complex support and project challenges
• Serve as escalated customer support for high-complexity or high-workload situations

Requirements

• Bachelor's degree in Computer Science, Business, or a related field from an accredited institution
• Eight (8) years of progressively responsible Information Systems or related experience
• A combination of education and experience totaling twelve (12) years may be substituted for the degree requirement
• Demonstrated leadership and people management experience
• Strong verbal, written, presentation, and interpersonal communication skills
• Project management experience
• Preferred experience in information systems and application development, integration, implementation, and support
• Preferred experience with enterprise infrastructure, operating systems, network communications, and technology architecture
• Preferred experience with server technologies and cross-platform integrations
• Preferred experience with information systems methodologies, standards, and emerging technologies
• Preferred experience supporting business operations through technology solutions and partnerships
• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees)
• Applicants may be required to confirm U.S. person or non-U.S. person status for export-control compliance

Core Competencies

Demonstrates expertise in leading enterprise productivity and collaboration initiatives, particularly with Microsoft 365, Exchange, and Power Platform. Capable of managing technical support, strategic planning, and the integration of complex information systems while ensuring effective communication and team development.

Highest-signal resume keywords

• Microsoft 365 Management
• Project Management
• Technical Support Leadership
• Information Systems Integration
• People Management

ATS Optimization Keywords

Hard Skills

• Information Systems
• Application Development
• Technology Architecture
• Server Technologies
• Cross-Platform Integrations
• Network Communications
• Emerging Technologies
• Business Operations Support
• Systems Architecture
• Productivity Solutions

Soft Skills

• Leadership
• Interpersonal Communication
• Presentation Skills
• Verbal Communication
• Written Communication

Industry Keywords

• Enterprise Infrastructure
• Technology Modernization
• Client Support
• Operational Support
• Business Technology Alignment

Tools & Technologies

• Power Platform
• Microsoft Exchange
• Collaboration Solutions
• Telecommunications Systems
• Information and Communication Systems