IT Manager

Jobtailor; Town of Florida (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor in New York is seeking an experienced IT leader to direct daily IT operations across all locations and departments, ensuring reliable technology services for clinical, operational, and administrative teams. You will drive KPIs, standardization, and growth-oriented scalable support models.

Responsibilities include overseeing Service Desk, managing cloud and on-prem technologies, strengthening cybersecurity, incident response, HIPAA compliance, disaster recovery, and vendor management.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Minimum five (5) years of progressive IT leadership experience.
• Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams.
• Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies.
• Working knowledge of cybersecurity principles and operational security practices.
• Familiarity with ITIL service management principles.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal, written, and executive communication skills.
• Healthcare technology experience preferred.
• HIPAA security and compliance knowledge preferred.
• Relevant certifications (Microsoft, Azure, ITIL Foundation or higher, CompTIA Security+, Cisco) preferred.

Responsibilities

• Lead and manage daily IT operations across all locations and departments.
• Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams.
• Monitor and improve service delivery performance through KPIs and operational metrics.
• Develop scalable support models for organizational growth.
• Drive standardization, automation, and process improvement.
• Oversee Service Desk operations and end-user support services.
• Establish service level expectations and performance standards.
• Monitor ticket volumes, aging, trends, and resolution effectiveness.
• Maintain current knowledge management practices and support documentation.
• Administer and support Microsoft 365, Azure, Endpoint Management, Identity Management, Teams Phone, and collaboration platforms.
• Maintain network, server, cloud, and endpoint technologies with internal and external resources.
• Support technology upgrades, deployments, and lifecycle management.
• Strengthen cybersecurity posture, including vulnerability remediation, endpoint compliance, access management, and security best practices.
• Participate in incident response and technology risk mitigation.
• Promote security awareness and compliance.
• Support HIPAA compliance and protection of company and patient information.
• Maintain and test disaster recovery and business continuity procedures.
• Participate in emergency response planning and technology recovery efforts.
• Ensure critical systems and processes can be restored within recovery objectives.
• Manage technology vendor relationships and service performance.
• Assist with contract reviews, renewals, and vendor evaluations.
• Support technology budgeting and cost optimization.
• Identify automation and operational efficiency opportunities.
• Evaluate emerging technologies and recommend business solutions.
• Participate in strategic technology planning and change management.
• Lead, mentor, coach, and develop technology team members.
• Conduct performance evaluations, goal setting, and development planning.
• Develop cross-training and succession planning initiatives.
• Promote employee engagement and professional growth.

Skills

IT Leadership

Service Desk Management

Cloud Technologies

Cybersecurity Principles

KPI Monitoring

Automation Opportunities

Policy & Compliance

Communication Skills

Education

Bachelor’s Degree in Information Technology or related field

Tools

Microsoft 365

Azure

Intune

Identity Management

Teams Phone

Collaboration Platforms

Job description

• Lead and manage daily IT operations across all supported locations and departments


• Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams


• Monitor and improve service delivery performance through KPIs and operational metrics


• Develop scalable support models for organizational growth


• Drive standardization, automation, and process improvement


• Oversee Service Desk operations and end-user support services


• Establish service level expectations and performance standards


• Monitor ticket volumes, aging, trends, and resolution effectiveness


• Maintain current knowledge management practices and support documentation


• Administer and support Microsoft 365, Azure, Endpoint Management, Identity Management, Teams Phone, and collaboration platforms


• Maintain network, server, cloud, and endpoint technologies with internal and external resources


• Support technology upgrades, deployments, and lifecycle management


• Strengthen cybersecurity posture, including vulnerability remediation, endpoint compliance, access management, and security best practices


• Participate in incident response and technology risk mitigation


• Promote security awareness and compliance


• Support HIPAA compliance and protection of company and patient information


• Maintain and test disaster recovery and business continuity procedures


• Participate in emergency response planning and technology recovery efforts


• Ensure critical systems and processes can be restored within recovery objectives


• Manage technology vendor relationships and service performance


• Assist with contract reviews, renewals, and vendor evaluations


• Support technology budgeting and cost optimization


• Identify automation and operational efficiency opportunities


• Evaluate emerging technologies and recommend business solutions


• Participate in strategic technology planning and change management


• Lead, mentor, coach, and develop technology team members


• Conduct performance evaluations, goal setting, and development planning


• Develop cross-training and succession planning initiatives


• Promote employee engagement and professional growth

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Technology, or equivalent experience preferred


• Minimum five (5) years of progressive IT leadership experience


• Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams


• Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies


• Working knowledge of cybersecurity principles and operational security practices


• Familiarity with ITIL service management principles


• Strong analytical, organizational, and problem-solving abilities


• Excellent verbal, written, and executive communication skills


• Healthcare technology experience preferred


• Home Health, Hospice, or Post-Acute Care experience preferred


• Knowledge of HIPAA security and compliance requirements preferred


• Preferred certifications: Microsoft Certifications, Azure Certifications, ITIL Foundation or higher, CompTIA Security+, Cisco Certifications, or other relevant industry certifications

Core Competencies

Demonstrates expertise in managing IT operations, ensuring service delivery, and maintaining compliance with HIPAA regulations. Proficient in leading technology teams, driving process improvements, and implementing cybersecurity best practices.

Highest-signal resume keywords

• IT Leadership Experience


• Microsoft 365 Administration


• Cybersecurity Principles


• Service Desk Management


• ITIL Service Management

Hard Skills

• Service Desk Management


• Infrastructure Management


• Endpoint Management


• Cloud Technologies


• Operational Security Practices


• KPI Monitoring


• Process Improvement


• Disaster Recovery Procedures


• Technology Budgeting


• Automation Opportunities

Soft Skills

• Analytical Abilities


• Organizational Skills


• Problem-Solving Skills


• Verbal Communication


• Written Communication

Certifications & Qualifications

• Microsoft Certifications


• Azure Certifications


• ITIL Foundation


• CompTIA Security+


• Cisco Certifications

Industry Keywords

• Healthcare Technology


• HIPAA Compliance


• Home Health


• Hospice


• Post-Acute Care

Tools & Technologies

• Microsoft 365


• Azure


• Intune


• Identity Management


• Teams Phone


• Collaboration Platforms