Senior Technology Consultant, On-site, Los Angeles, CA

Hewlett Packard Enterprise Company; Sacramento (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Hewlett Packard Enterprise Company in Los Angeles, CA seeks a Senior Technology Consultant to lead an onsite team for a federal customer, ensuring operational excellence in hardware repair and case management. This role emphasizes hands-on troubleshooting and strong leadership.

You will manage cases, coordinate engineering support, participate in monthly SLA reviews, and support site operations while working on-site M-F 8-5, with potential after-hours as needed.

Qualifications

• 7+ years of Linux experience with strong hardware troubleshooting.
• 3+ years collaborating on projects and working with a team in a technical or service environment.
• Comfortable participating in on-call and standby rotations.
• 8+ years of professional experience and a Bachelor’s degree in computer science or related area of study; without a degree, 11+ years total experience.

Responsibilities

• Lead onsite team for a federal customer to ensure operational excellence.
• Perform hands-on hardware troubleshooting and replacement on Proliant servers and storage.
• Support site-lead in customer meetings, reviews, and SLA compliance.
• Own case management lifecycle: open, assign, escalate, and resolve within SLA timelines.
• Track parts and inventory and log escalations; support site when lead is out.

Skills

Linux troubleshooting

Team collaboration

On-call readiness

Communication skills

Education

Bachelor's degree in CS or related

Tools

Salesforce

Outlook

Excel

SharePoint

Job description

Senior Technology Consultant, On-site, Los Angeles, CA

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Description

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

U.S. Citizenship (federal requirement)

This role will be 100% on-site at our customer. The expectation is that their time will be spent on-site M-F 8-5, but will be expected to work outside of typical hours as needed and on-call.

Key Responsibilities

• Assumes the role as the Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters.

• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.

• Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.

• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.

• Provide accurate tracking of all parts and inventory-monitor inbound/outbound activity, log escalations.

• Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out

Requirements

• 7+ years of Linux experience with strong hardware troubleshooting skills

• 3+ years of experience collaborating on projects and working with a team in a technical or service environment

• Comfortable participating in on-call and standby rotations

Knowledge and Skills:

• Self-starter who takes initiative and demonstrates ownership
• Collaborative and team-oriented with mentoring ability
• Strong written and verbal communicator-fluent using Slack, Microsoft Teams, and email
• Ability to analyze complex problems and resolve independently or through team collaboration

Tools & Technologies

• Hardware: HPE Proliant Servers, High-Performance Storage
• Ticketing System: Salesforce (case creation, escalation, and tracking)
• Productivity: Outlook, Excel, SharePoint

Education and Experience Required:

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).

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Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

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