Senior Technology Consultant, On-site, Los Angeles, CA

Hewlett Packard Enterprise; California; Sur place; USD 124 000 - 251 000; Plein temps

Avantages offerts par ce poste

Health & Wellbeing

Professional development

Unconditional inclusion

Résumé du poste

Hewlett Packard Enterprise in Los Angeles, CA seeks a Senior Technology Consultant to lead an onsite team for a federal customer, ensuring operational excellence in hardware repair and case management.

The role requires 8+ years in CS with Linux and hardware expertise; on-site work Mon-Fri 8-5 with on-call hours. 100% on-site at the customer location, with potential flexible hours as needed.

Qualifications

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
• 7+ years of Linux experience with strong hardware troubleshooting skills.
• 3+ years of experience collaborating on projects and working with a team in a technical or service environment.
• Comfortable participating in on-call and standby rotations.

Responsabilités

• Assumes the role as the Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters.
• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
• Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations.
• Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out.

Connaissances

Linux experience

Hardware troubleshooting

Team collaboration

On-call rotations

Formation

BA/BS in CS or related

Outils

Salesforce

Outlook

Excel

SharePoint

Description du poste

Senior Technology Consultant, On-site, Los Angeles, CA This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management. Management Level Definition: Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others. U.S. Citizenship (federal requirement) This role will be 100% on-site at our customer. The expectation is that their time will be spent on-site M-F 8-5, but will be expected to work outside of typical hours as needed and on-call.

Key Responsibilities

• Assumes the role as the Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters.
• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
• Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations.
• Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out.

Requirements

• 7+ years of Linux experience with strong hardware troubleshooting skills
• 3+ years of experience collaborating on projects and working with a team in a technical or service environment
• Comfortable participating in on-call and standby rotations

Knowledge and Skills

• Self-starter who takes initiative and demonstrates ownership
• Collaborative and team-oriented with mentoring ability
• Strong written and verbal communicator—fluent using Slack, Microsoft Teams, and email
• Ability to analyze complex problems and resolve independently or through team collaboration

Tools & Technologies

• Hardware: HPE Proliant Servers, High-Performance Storage
• Ticketing System: Salesforce (case creation, escalation, and tracking)
• Productivity: Outlook, Excel, SharePoint

Education and Experience Required

8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).

Job Information

Job: Services

Job Level: TCP_04

Salary

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 124,000 - 251,000 in California The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Company Culture & Diversity

We strive to create an inclusive and accessible workplace and encourage applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.