Senior Technology Change & Adoption Lead

Neptune Technology Group; Duluth (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Neptune Technology Group, a leader in water metering and utility management solutions, seeks a Technology Shared Services Analyst in Duluth, GA. You will embed in Digital Technology Shared Services, owning change management and colleague experience from discovery through adoption, and coordinating budgets, vendors, and process documentation.

You will design training, create job aids, and monitor rollout adoption, reporting results via KPI dashboards and cross-team collaboration.

Qualifications

• 5+ years of experience in change management, business analysis, IT communications, vendor or contract coordination, or a related role.
• Experience conducting change impact assessments, stakeholder analysis, or current-state/future-state analysis, and translating findings into plans, requirements, or business cases.
• Proficiency with Microsoft 365, SharePoint, Viva Engage, and Teams.
• Working familiarity with modern AI productivity tools and comfort learning new ones as the landscape evolves.
• Strong written and verbal communication skills, with a demonstrated ability to translate technical change into colleague-friendly messaging and training.
• Comfort working as an individual contributor across a matrixed, cross-functional organization, managing multiple concurrent initiatives without close supervision.

Responsibilities

• Lead discovery to understand how colleagues in the function experience current technology, and identify where it falls short of being a clear asset to their work.
• Lead change impact assessments for new technology initiatives: who is affected, how, and what they need to adapt successfully.
• Own stakeholder communications planning and execution for these initiatives, including audiences, messaging, and supporting materials.
• Design and facilitate training sessions and workshops, and build the job aids and reference materials that help colleagues adopt change with minimal disruption.
• Monitor adoption of technology rollouts and feed the results into the function's KPI and performance reporting.
• Track the function's budget, including monthly variance and renewal timing, in partnership with functional leadership.
• Coordinate vendor relationships and contract lifecycle activity for the function: renewal deadlines, spend anomalies, and vendor performance concerns, routed to leadership for action.
• Maintain software licensing hygiene for the function's tools: usage monitoring, true-ups, and optimization.
• Support technology portfolio intake for the function, including business requirements and business cases for approved improvements.

Skills

Change management

Business analysis

IT communications

Vendor/contract coordination

Education

Bachelor's degree in related field

Tools

Microsoft 365

SharePoint

Viva Engage

Teams

Power BI / Tableau

Job description

Neptune Technology Group, a leader in water metering and utility management solutions, seeks a Technology Shared Services Analyst in Duluth, GA. You will embed in Digital Technology Shared Services, owning change management and colleague experience from discovery through adoption, and coordinating budgets, vendors, and process documentation.

You will design training, create job aids, and monitor rollout adoption, reporting results via KPI dashboards and cross-team collaboration.