Hybrid Tech Change Manager — Adoption & Transformation

Loyalty360; Milford Terrace (NC); Hybrid; USD 109,000 - 163,000; Full time

Job summary

Ahold Delhaize USA, Salisbury, NC, is seeking an Analyst V, Technology Change Management, to lead enterprise change strategies for complex technology programs. You will partner with HR, Communications, and senior technology leaders to drive adoption and realize business value.

The role supports flexible/hybrid work with 3 in-person days at a core Salisbury location and 2 remote days, and requires authorization to work in the United States on a full-time basis.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of experience in organizational change management for complex technology programs.
• Experience leading change efforts across multi-program or enterprise-level transformations.
• Strong facilitation and communication strategy skills with ability to influence across stakeholders.

Responsibilities

• Design and lead end-to-end change strategies for complex Technology initiatives, including stakeholder engagement, communications, training, readiness, and adoption planning.
• Partner with HR and Corporate Communications to ensure messaging, integrated plans, and consistent employee experience.
• Establish and track metrics to measure adoption, proficiency, and business outcomes.
• Coach leaders and managers on change practices, equipping them to support their teams through change.
• Embed repeatable frameworks, toolkits, and governance practices to enable scalable change delivery.
• Contribute to continuous improvement of change management approaches aligned to evolving technology ways of working.

Skills

Change management

Stakeholder engagement

Communication

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

Ahold Delhaize USA, Salisbury, NC, is seeking an Analyst V, Technology Change Management, to lead enterprise change strategies for complex technology programs. You will partner with HR, Communications, and senior technology leaders to drive adoption and realize business value.

The role supports flexible/hybrid work with 3 in-person days at a core Salisbury location and 2 remote days, and requires authorization to work in the United States on a full-time basis.