Senior Technician II

Rawson; Corpus Christi (TX); On-site; USD 55,000 - 71,000; Full time

Job summary

Rawson is seeking a Senior Technician II for field service operations. You will mentor technicians, manage complex jobs, and maintain strong communication with customers and internal teams.

Role requires leadership, safety compliance, and the ability to handle escalations while delivering quality service and timely paperwork.

Qualifications

• Minimum 5 years in the industry with knowledge of electrical, mechanical, and pneumatic systems.
• Proven time management, effective communication and customer service skills.
• Experience leading technical support teams and handling escalations.

Responsibilities

• Lead and mentor service technicians in a field service environment.
• Coordinate with sales, management, and internal teams to resolve issues.
• Deliver high customer satisfaction and manage escalations.
• Complete quotes, service reports and required paperwork accurately.
• Ensure safety compliance per OSHA and site regulations.

Skills

Electrical systems

Mechanical systems

Controls/instrumentation

Conflict resolution

Communication skills

Documentation & paperwork

Time management

Leadership

Customer service

Job description

Senior Technician II

Has shown technical capability, leadership qualities and is a team player. Manages more complicated jobs/projects. Continues to work on technical knowledge and is starting to mentor the service technicians in a leadership capacity. Communication is key in this position to being successful.

Job Type

Full-time

Skill Set

• Strong preferably with both electrical, mechanical and controls/instrumentation.
• Experience with conflict resolution and good communication skills.
• Organized and completes all necessary paperwork to include quotes, service reports, checklists and any other document required.
• Very good with time management / project management.
• Takes on challenges and tasks without hesitation.
• Excellent Communication with IR Tech Support, sourcing parts, working with sales, coordination, and management.
• Starting to understand best business practices and utilizing our resources.

Training

• Has at a minimum 5 of the following:
• Mandatory: Basic Rotary, Sierra.
• Basic Rotary, X-series controls, Sierra, Nirvana, Desiccant Dryers, Refrigerated Dryers, Basic Centrifugal, Basic Centrifugal Controls, Formal PLC, or other relative training.

Experience

• Minimum of 5 years in Industry (Is not a qualifier).
• Scores high in the Soft Skills Category on the Skills Matrix.
• Proven knowledge in basic electrical, mechanical, and pneumatic systems.
• Proven skill set with time management, effective communication, and customer service.
• Is skilled in a variety of equipment and tasks, not limited to one or two types of equipment or jobs.

Position Requirements

• Experience leading technical support teams.
• Outstanding leadership and motivational skills.
• Experience delivering a high degree of customer satisfaction.
• Experience in handling and diffusing customer escalations.
• Knowledge of OSHA and other regulations and safety standards.
• Ability to accommodate a flexible work schedule to support a global customer base.
• Interpersonal skills, including collaboration and communication.
• Clear and effective communication to discuss Technical issues with internal team.

Physical Requirements

• Regularly required to be able to move about the facility (standing, walking, kneeling) and customer sites. Frequently lifts, carries or otherwise moves and positions objects weighing up to 60 pounds.
• Occasionally required to work in elevated areas.
• Exert force of 50-100 lbs. occasionally and 25-50 lbs. frequently, 10-20 lbs. constantly.

Personal Protective Equipment

• Must comply with company safety and PPE requirements.
• Must comply with customer safety and PPE requirements, as directed, varying by job-site location and task to be performed.
• Varying with task, will be required to wear safety glasses, hard hat, safety-toe shoes, arc-flash equipment (NFPA 70E or equivalent) and other safety equipment as defined by OSHA, Company, or other regulatory entity.

Work Environment

• Field service environment working at customers’ job-sites. May be required to work overtime, weekends and on-call.
• Occasionally exposed to work conditions in extreme temperatures and loud environments.