Senior Technician II

Rawson; Albuquerque (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

Rawson is seeking a Senior Technician II to lead and execute complex field service projects. You will work across electrical, mechanical, and controls/instrumentation systems, mentor newer technicians, and communicate effectively with cross-functional teams and customers.

The role emphasizes strong leadership, time management, and customer satisfaction, with flexibility to support a global client base and travel to customer sites as needed. Overtime and on-call may be required.

Qualifications

• Experience in basic electrical, mechanical, and pneumatic systems.
• Proven leadership and mentoring abilities in a technical team.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and projects with time management.
• Experience leading technical support or service teams.
• Collaborative and able to diffuse customer escalations.

Skills

Electrical systems

Mechanical systems

Leadership

Communication

Time management

Project management

Customer service

Conflict resolution

Mentoring

Tools

Controls/Instrumentation

PLC knowledge

Schematic reading

Job description

Senior Technician II

Has shown technical capability, leadership qualities and is a team player. Manages more complicated jobs/projects. Continuously works on technical knowledge and is starting to mentor the service technicians in a leadership capacity. Communication is key in this position to be successful.

Job Type: Full-time

Skill Set

• Strong preferably with both electrical, mechanical and controls/instrumentation.
• Experienced with conflict resolution and good communication skills.
• Organized and completes all necessary paperwork, including quotes, service reports, checklists and other required documents.
• Excellent time management and project management.
• Takes on challenges and tasks without hesitation.
• Excellent communication with IR Tech Support, sourcing parts, working with sales, coordination, and management.
• Starting to understand best business practices and utilizing company resources.

Training

• Minimum of 5 of the following:
• Mandatory: Basic Rotary, Sierra.
• Basic Rotary, X-series controls, Sierra, Nirvana, Desiccant Dryers, Refrigerated Dryers, Basic Centrifugal, Basic Centrifugal Controls, Formal PLC, or other related training.

Requirements

• Experience: Minimum 5 years in Industry (not a qualifier).
• Scores high in the Soft Skills Category on the Skills Matrix.
• Proven knowledge in basic electrical, mechanical, and pneumatic systems.
• Proven skill set with time management, effective communication, and customer service.
• Skilled in a variety of equipment and tasks, not limited to one or two types of equipment or jobs.
• Experience leading technical support teams.
• Outstanding leadership and motivational skills.
• Experience delivering a high degree of customer satisfaction.
• Experience in handling and diffusing customer escalations.
• Knowledge of OSHA and other regulations and safety standards.
• Ability to accommodate a flexible work schedule to support a global customer base.
• Interpersonal skills, including collaboration and communication.
• Clear and effective communication to discuss technical issues with internal team.
• Regularly required to move about the facility (standing, walking, kneeling) and customer sites, varying by location.
• Frequently lifts, carries or otherwise moves objects weighing up to 60 pounds.
• Occasionally required to work in elevated areas.
• Exert force of 50-100 lbs occasionally and 25-50 lbs frequently, 10-20 lbs constantly.

Personal Protective Equipment

• Must comply with company safety and PPE requirements.
• Must comply with customer safety and PPE requirements, as directed, varying by job-site location and task to be performed.
• Will be required to wear safety glasses, hard hat, safety-toe shoes, arc-flash equipment (NFPA 70E or equivalent) and other safety equipment as defined by OSHA, Company, or other regulatory entity.

Work Environment

• Field service environment working at customers’ job-sites. May be required to work overtime, weekends and on-call.
• Occasionally exposed to work conditions in extreme temperatures and loud environments.