Senior Technician II

Rawson; Midland (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Rawson seeks a Senior Technician II to lead field service efforts and mentor junior technicians. The role requires strong electrical, mechanical, and controls knowledge, with a focus on safety and client communication.

You will manage complex service jobs, coordinate with sales and support teams, and ensure timely, accurate documentation of service activities across multiple sites. A proactive, customer-focused approach is essential, with flexibility to travel as needed.

Qualifications

• Must have strong electrical, mechanical, and pneumatic knowledge.
• Excellent communication and soft skills for customer interactions.
• Proven ability to manage paperwork including quotes, service reports, and checklists.
• Proven time management and project management capabilities.
• Experience leading technical support teams and diffusing escalations.
• Ability to collaborate with IR Tech Support, sourcing parts, and coordinating with sales and management.

Responsibilities

• Lead the field service team and mentor technicians.
• Ensure high customer satisfaction and resolve escalations effectively.
• Maintain safety and regulatory compliance (OSHA and similar standards).
• Coordinate with internal teams for on-site issues and service delivery.

Skills

Electrical systems

Mechanical systems

Controls & instrumentation

Conflict resolution

Communication skills

Documentation & reports

Time management

Education

Basic Rotary

Sierra

X-series controls

Nirvana

Desiccant Dryers

Refrigerated Dryers

Formal PLC

Job description

Senior Technician II

Has shown technical capability, leadership qualities and is a team player. Manages more complicated jobs/projects. Continues to work on technical knowledge and is starting to mentor the service technicians in a leadership capacity. Communication is key in this position to being successful.

Job Type

Full-time

Skill Set

• Strong preferably with both electrical, mechanical and controls/instrumentation.
• Experience with conflict resolution and good communication skills.
• Organized and completes all necessary paperwork to include quotes, service reports, checklists and any other document required.
• Very good with time management / project management.
• Takes on challenges and tasks without hesitation.
• Excellent Communication with IR Tech Support, sourcing parts, working with sales, coordination, and management.
• Starting to understand best business practices and utilizing our resources.

Training

• Has at a minimum 5 of the following:
• Mandatory: Basic Rotary, Sierra.
• Basic Rotary, X-series controls, Sierra, Nirvana, Desiccant Dryers, Refrigerated Dryers, Basic Centrifugal, Basic Centrifugal Controls, Formal PLC, or other relative training.

Experience

• Minimum of 5 years in Industry (Is not a qualifier).
• Scores high in the Soft Skills Category on the Skills Matrix.
• Proven knowledge in basic electrical, mechanical, and pneumatic systems.
• Proven skill set with time management, effective communication, and customer service.
• Is skilled in a variety of equipment and tasks, not limited to one or two types of equipment or jobs.

Position Requirements

• Experience leading technical support teams.
• Outstanding leadership and motivational skills.
• Experience delivering a high degree of customer satisfaction.
• Experience in handling and diffusing customer escalations.
• Knowledge of OSHA and other regulations and safety standards.
• Ability to accommodate a flexible work schedule to support a global customer base.
• Interpersonal skills, including collaboration and communication.
• Clear and effective communication to discuss Technical issues with internal team.

Physical Requirements

• Regularly required to be able to move about the facility (standing, walking, kneeling) and customer sites. Frequently lifts, carries or otherwise moves and positions objects weighing up to 60 pounds.
• Occasionally required to work in elevated areas.
• Exert force of 50-100 lbs. occasionally and 25-50 lbs. frequently, 10-20 lbs. constantly.

Personal Protective Equipment

• Must comply with company safety and PPE requirements.
• Must comply with customer safety and PPE requirements, as directed, varying by job-site location and task to be performed.
• Varying with task, will be required to wear safety glasses, hard hat, safety-toe shoes, arc-flash equipment (NFPA 70E or equivalent) and other safety equipment as defined by OSHA, Company, or other regulatory entity.

Work Environment

• Field service environment working at customers’ job-sites. May be required to work overtime, weekends and on-call.
• Occasionally exposed to work conditions in extreme temperatures and loud environments.