Senior Technician

Watermill Express, LLC; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Watermill Express, LLC in Houston seeks a Senior Technician to diagnose, troubleshoot, and repair water-only and water-ice refill stations. This role acts as a subject matter expert in the market and supports operational standards while working independently with a customer-focused approach.

The position emphasizes safety, professional appearance, driving the company vehicle, and providing guidance and training to staff. Weekend/overtime work may be required.

Qualifications

• High school diploma or equivalent.
• Electrical, maintenance, repair, or similar education or experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Follow safety guidelines and act in safe manner.
• Help ensure that every station has the optimum signage.
• Keep all stations working to reduce customer calls.
• Maintain a professional appearance (clean uniform and vehicle).
• Keep a positive attitude when interacting with customers.
• Lead initiatives to ensure that all assigned refill stations are maintained per inspection standards.
• Repair water only and water-ice refill stations as needed.
• Provide technical guidance, training and follow up to market employees.
• Exemplify technical leadership within the market.
• Drive responsibly and always drive defensively when operating a company vehicle.
• Other duties as assigned.

Skills

Team player

Independent work

Attention to detail

Hand tools

Schedule adherence

Clean driving record

Clear communication

Basic math

Electrical maintenance

Bilingual English/Spanish

Education

High school diploma

Electrical/maintenance training or equivalent experience

Job description

The Senior Technician position is an experienced technician who performs hands-on diagnostics, troubleshooting, and repairs mechanical and technical issues with our water only and water-ice refill stations. Serves as a subject matter expert within the market to ensure operational company standards are met. This position works independently, requires advanced technical abilities, and must have a positive customer-oriented approach.

Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's pledge of conduct.

Duties and Responsibilities

• Follow safety guidelines and act in safe manner.
• Help ensure that every station has the optimum signage.
• Keep all stations working to reduce customer calls.
• Maintain a professional appearance (clean uniform and vehicle).
• Keep a positive attitude when interacting with customers.
• Lead initiatives to ensure that all assigned refill stations are maintained per inspection standards.
• Ensure that all forms of charts and checklists are maintained and updated as required per maintenance level.
• Repair water only and water-ice refill stations as needed.
• Function as the subject matter expert in resolving high-level technical issues with water only and water-ice refill stations.
• Provide technical guidance, training, feedback and follow up to market employees.
• Exemplify technical leadership within the market.
• Multi-task when responding to high-level technical issues.
• May assist management with task priorities for an assigned group of co-workers.
• Identify training opportunities to ensure Company standards are met.
• Partner with management to develop action plans addressing learning and/or performance opportunities in the field.
• Keep vehicle stocked with necessary inventory parts per company standards.
• Properly maintain and care for company vehicle, inventory, and equipment.
• Drive responsibly and always drive defensively when operating a company vehicle.
• Other duties as assigned.

Qualification, Knowledge, Skills and Abilities

• Team player with positive attitude
• Motivation to work independently
• Attention to detail and task completion
• Use and maintenance of hand tools
• Capable of working required schedule
• Clean motor vehicle record and current valid driver license
• Ability to clearly communicate technical information
• Basic mathematical skills
• Electrical, maintenance, repair, or similar experience preferred
• Bilingual English/Spanish preferred

Physical Requirements

• Ability to lift 50 pounds
• Capable of climbing ladders, stooping, walking, standing, and bending
• Ability to work safely in limited space inside water/water-ice units
• Ability to work in a variety of weather conditions
• Ability to safely operate a motor vehicle
• Ability to work overtime including some weekend or evening work

Education, Experience and Certificates

• High school diploma or equivalent
• Electrical, maintenance, repair, or similar education or equivalent experience preferred