Operations Manager

Watermill Express, LLC; Midland (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

Watermill Express, LLC in Midland, TX is seeking an Operations Manager to provide hands-on leadership, guidance, and technical support for field staff. You will monitor operations performance, ensure safety, and coordinate tasks to deliver top service at our water-only and water-ice refill stations.

The role requires strong communication skills, ability to manage maintenance programs, and readiness to respond evenings/weekends.

Qualifications

• High school diploma or equivalent required.
• Electrical/maintenance education or related certification preferred.
• Three years supervisory/management experience preferred.

Responsibilities

• Follow safety guidelines and model safe behavior.
• Perform supervisory duties for all assigned personnel.
• Maintain a station maintenance program meeting quality standards.
• Oversee cash collection procedures per company guidelines.
• Assist with marketing by replacing signage and banners.
• Manage market revenue within budgets for maintenance and controllable expenses.
• Maintain professional customer interactions and appearance.
• Complete routine vehicle service and maintenance.
• Oversee vehicle organization and cleanliness.
• Lead technical operations within the market and resolve technical issues.
• Respond evenings and weekends as needed.
• Evaluate employee performance and training opportunities.
• Communicate successes, improvements, and sales trends to improve market performance.

Skills

Leadership

Hands-on supervision

Communication

MS Office

Team player

Bilingual English/Spanish

Electrical/maintenance skills

Office equipment operation

Driver license (clean MVR)

On-call weekends/evenings

Education

High school diploma or equivalent

Electrical/maintenance education or related cert

3+ years supervisory/management experience

Tools

MS Office Suite

Job description

The Operations Manager is a hands-on leader responsible for delivering guidance, technical support, and task coordination for Field Personnel as assigned. This leader will monitor operations performance and technical aspects of the water-only and water-ice refill stations to create a safe and efficient work environment. Demonstrates good communication skills to keep employees notified of company priorities and initiatives.

Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's

This is a salaried exempt position at $60,000 annually.

DUTIES AND RESPONSIBILITIES

• Follow safety guidelines and model safe behavior.
• Perform supervisory duties for all assigned personnel.
• Maintain a station maintenance program which ensures the company’s quality standards are met.
• Participate in and/or oversee collection procedures in compliance with the Company’s Cash Collection, Cash Management Procedure.
• Assist with various marketing programs including replacing signage, banners, decals.
• Ensure market revenue performance by operating within maintenance, repair, and controllable expense budgets.
• Keep a positive attitude when interacting with customers.
• Maintain a professional appearance (clean uniform and vehicle).
• Complete routine service and maintenance on company vehicles.
• Oversee vehicle organization, maintenance, and cleanliness.
• Maintain communication by cell phone if service issue or emergency arises.
• Lead technical operations within the market.
• Function as the subject matter expert to assist in resolving high-level technical issues with our water only and water-ice refill stations. Requires evening and/or weekend response.
• Evaluate employee performance and/or identify technical and performance training opportunities to ensure company standards are met.
• Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
• Ensure the market employees follow all safety protocols.
• Support District Manager or Regional Operations Manager as needed.
• Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

• Strong leadership and team building skills
• Ability to balance hands-on with oversight duties
• Well-developed written and oral communication skills
• Good working knowledge of MS Office (Word, Excel, Outlook)
• Team player with positive attitude
• Bilingual English/Spanish preferred
• Intermediate electrical, maintenance or similar skills preferred
• Ability to operate standard office equipment
• Clean motor vehicle record with a valid driver license
• Ability to work required schedule and to work on-call for rotating weekends and evenings

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Capable of climbing ladders, walking, standing, stooping and bending
• Able to work safely in limited space inside water and water-ice refill stations
• Ability to work in a variety of weather conditions
• Ability to safely operate a motor vehicle

EDUCATION, EXPERIENCE, AND CERTIFICATES

• High school diploma or equivalent
• Electrical, maintenance, repair, or similar education or equivalent experience preferred
• Three years supervisory/management experience preferred

Right to Work/E-Verify