Operations Manager

Watermill Express; Midland (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

Watermill Express is seeking an Operations Manager in Midland, TX. This salaried exempt role leads field personnel, supervises operations, and ensures safety and efficiency at water and water-ice refill stations.

The manager will drive performance, oversee maintenance programs, and participate in marketing and revenue initiatives. The ideal candidate has strong leadership, excellent communication skills, and the ability to respond after hours.

Qualifications

• Proven leadership and team-building abilities.
• Ability to balance hands-on work with oversight duties.
• Strong written and oral communication skills.
• Proficient in MS Office applications.
• Positive team player with a proactive attitude.
• Bilingual English/Spanish preferred.
• Electrical, maintenance, or similar skills preferred.
• Ability to operate standard office equipment.
• Clean driving record with valid license.
• Willingness to work on-call for rotating weekends and evenings.

Responsibilities

• Follow safety guidelines and model safe behavior.
• Perform supervisory duties for all assigned personnel.
• Maintain a station maintenance program meeting quality standards.
• Oversee cash collection procedures and related processes.
• Assist with marketing programs including signage and decals.
• Ensure market revenue within budgets for maintenance and controllable costs.
• Maintain professional customer interactions and appearance.
• Conduct routine service and maintenance on company vehicles.
• Oversee vehicle organization and cleanliness.
• Maintain communication for service issues or emergencies.
• Lead technical operations within the market.
• Serve as SME for resolving high-level technical issues at stations.
• Evaluate employee performance and identify training opportunities.
• Communicate successes, opportunities, and concerns to improve market performance.
• Ensure safety protocols are followed by market employees.
• Support District/Regional Managers as needed.
• Other duties as assigned.

Skills

Leadership

Hands-on oversight

Written and verbal communication

MS Office

Team player

Bilingual English/Spanish

Electrical maintenance

Office equipment operation

Clean driving record

On-call evenings/weekends

Education

High school diploma or equivalent

Electrical/maintenance education or experience preferred

3 years supervisory/management experience preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

The Operations Manager is a hands-on leader responsible for delivering guidance, technical support, and task coordination for Field Personnel as assigned. This leader will monitor operations performance and technical aspects of the water only and water-ice refill stations to create a safe and efficient work environment. Demonstrates good communication skills to keep employees notified of company priorities and initiatives.

Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's

This is a salaried exempt position at $60,000 annually.

Duties And Responsibilities

• Follow safety guidelines and model safe behavior.
• Perform supervisory duties for all assigned personnel.
• Maintain a station maintenance program which ensures the company's quality standards are met.
• Participate in and/or oversee collection procedures in compliance with the Company's Cash Collection, Cash Management Procedure.
• Assist with various marketing programs including replacing signage, banners, decals.
• Ensure market revenue performance by operating within maintenance, repair, and controllable expense budgets.
• Keep a positive attitude when interacting with customers.
• Maintain a professional appearance (clean uniform and vehicle).
• Complete routine service and maintenance on company vehicles.
• Oversee vehicle organization, maintenance, and cleanliness.
• Maintain communication by cell phone if service issue or emergency arises.
• Lead technical operations within the market.
• Function as the subject matter expert to assist in resolving high-level technical issues with our water only and water-ice refill stations. Requires evening and/or weekend response.
• Evaluate employee performance and/or identify technical and performance training opportunities to ensure company standards are met.
• Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
• Ensure the market employees follow all safety protocols.
• Support District Manager or Regional Operations Manager as needed.
• Other duties as assigned.

Qualifications, Knowledge, Skills And Abilities

• Strong leadership and team building skills
• Ability to balance hands-on with oversight duties
• Well-developed written and oral communication skills
• Good working knowledge of MS Office (Word, Excel, Outlook)
• Team player with positive attitude
• Bilingual English/Spanish preferred
• Intermediate electrical, maintenance or similar skills preferred
• Ability to operate standard office equipment
• Clean motor vehicle record with a valid driver license
• Ability to work required schedule and to work on-call for rotating weekends and evenings

Physical Requirements

• Ability to lift up to 50 pounds
• Capable of climbing ladders, walking, standing, stooping and bending
• Able to work safely in limited space inside water and water-ice refill stations
• Ability to work in a variety of weather conditions
• Ability to safely operate a motor vehicle

Education, Experience, And Certificates

• High school diploma or equivalent
• Electrical, maintenance, repair, or similar education or equivalent experience preferred
• Three years supervisory/management experience preferred

Right to Work/E-Verify