Senior Technician

Watermill Express; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Watermill Express is seeking a Senior Technician in Houston to perform hands-on diagnostics, troubleshooting, and repairs on water-only and water-ice refill stations. You will act as a subject matter expert within the market to ensure operational standards are met, working independently with a strong customer-oriented approach.

The role requires advanced technical abilities, professional conduct, and the ability to lead maintenance initiatives while supporting other employees in the field.

Qualifications

• High school diploma or equivalent required.
• Electrical/maintenance education or related experience preferred.

Responsibilities

• Follow safety guidelines and act in a safe manner.
• Maintain signage on stations and keep calls to a minimum.
• Keep all stations operational and professional in appearance.
• Lead maintenance to meet inspection standards.
• Repair water-only and water-ice refill stations as needed.
• Provide technical guidance and training to market staff.
• Maintain vehicle stocked with inventory parts per company standards.
• Drive safely and be available for overtime including some weekends/evenings.

Skills

Team player

Independent work

Attention to detail

Hand tools

Flexible schedule

Valid driver license

Technical communication

Basic math

Electrical maintenance

Bilingual English/Spanish

Education

High school diploma or equivalent

Electrical/maintenance education or related experience

Job description

The Senior Technician position is an experienced technician who performs hands‑on diagnostics, troubleshooting, and repairs mechanical and technical issues with our water‑only and water‑ice refill stations. Serves as a subject matter expert within the market to ensure operational company standards are met. This position works independently, requires advanced technical abilities, and must have a positive customer‑oriented approach.

Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's pledge of conduct.

Duties And Responsibilities

• Follow safety guidelines and act in safe manner.
• Help ensure that every station has the optimum signage.
• Keep all stations working to reduce customer calls.
• Maintain a professional appearance (clean uniform and vehicle).
• Keep a positive attitude when interacting with customers.
• Lead initiatives to ensure that all assigned refill stations are maintained per inspection standards.
• Ensure that all forms of charts and checklists are maintained and updated as required per maintenance level.
• Repair water only and water‑ice refill stations as needed.
• Function as the subject matter expert in resolving high‑level technical issues with water only and water‑ice refill stations.
• Provide technical guidance, training, feedback and follow up to market employees.
• Exemplify technical leadership within the market.
• Multi‑task when responding to high‑level technical issues.
• May assist management with task priorities for an assigned group of co‑workers.
• Identify training opportunities to ensure Company standards are met.
• Partner with management to develop action plans addressing learning and/or performance opportunities in the field.
• Keep vehicle stocked with necessary inventory parts per company standards.
• Properly maintain and care for company vehicle, inventory, and equipment.
• Drive responsibly and always drive defensively when operating a company vehicle.
• Other duties as assigned.

Qualification, Knowledge, Skills And Abilities

• Team player with positive attitude
• Motivation to work independently
• Attention to detail and task completion
• Use and maintenance of hand tools
• Capable of working required schedule
• Clean motor vehicle record and current valid driver license
• Ability to clearly communicate technical information
• Basic mathematical skills
• Electrical, maintenance, repair, or similar experience preferred
• Bilingual English/Spanish preferred

Physical Requirements

• Ability to lift 50 pounds
• Capable of climbing ladders, stooping, walking, standing, and bending
• Ability to work safely in limited space inside water/water‑ice units
• Ability to work in a variety of weather conditions
• Ability to safely operate a motor vehicle
• Ability to work overtime including some weekend or evening work

Education, Experience And Certificates

• High school diploma or equivalent
• Electrical, maintenance, repair, or similar education or equivalent experience preferred

Right to Work/E-Verify