Senior Technical Writer: Remote, Equity, SaaS Security

Bazeta; United States; Remote; USD 140,000 - 155,000; Full time

Benefits offered by this job

100% remote work

Flexible time off

Comprehensive benefits package

Equity participation

Job summary

Dropzone AI is hiring a Senior Technical Writer to own documentation architecture, strategy, and a roadmap that makes it easy for customers to adopt, implement, and use our AI-driven SOC tooling.

You will create, manage, and maintain content for all products—user guides, API docs, release notes, FAQs, and in-product help—while collaborating with product, engineering, design, support, and customer success teams.

Qualifications

• 6+ years of experience as a technical writer in B2B SaaS, ideally in cybersecurity.
• Experience designing and executing content strategy, and a portfolio of technical documentation samples.
• Deep understanding of complex technical products and a passion for explaining them clearly.
• Experience writing API documentation, user guides, and technical documentation across the product lifecycle.
• Knowledge of information architecture, UX writing, and content design principles.
• Strong collaboration, project management, and stakeholder management skills.
• Proven ability to learn new technologies quickly and translate complex concepts into accessible content.

Responsibilities

• Own our documentation architecture, strategy, and roadmap to make it easy for customers to adopt, implement, and use Dropzone AI.
• Create, manage, and maintain content for all products and features, including user guides, installation and configuration guides, API documentation, release notes, troubleshooting content, FAQs, and in-product content.
• Collaborate with cross-functional partners across product management, engineering, design, support, and customer success.
• Review and edit documentation created by others for accuracy, clarity, and consistency.
• Set the standards for content architecture and voice and tone, and champion consistency across all docs and UI copy.
• Measure and improve documentation effectiveness, and continuously improve our content.
• Evangelize documentation as a product, and help establish a docs-driven culture.

Skills

Technical writing

Content strategy

Collaboration

Project management

Stakeholder management

API documentation

UX writing

Job description

Dropzone AI is hiring a Senior Technical Writer to own documentation architecture, strategy, and a roadmap that makes it easy for customers to adopt, implement, and use our AI-driven SOC tooling.

You will create, manage, and maintain content for all products—user guides, API docs, release notes, FAQs, and in-product help—while collaborating with product, engineering, design, support, and customer success teams.