Senior Technical Writer: Lead Global Documentation & UX

Contiem; Annapolis (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

3 weeks PTO

8 paid holidays

Additional life-event days

Free medical, dental, vision, life and

disability coverage

401(k) with 100% match up to 4%

Professional Membership Reimbursement

Employee Referral bonus

Job summary

Contiem, Inc. is seeking a Senior Technical Writer to lead high-quality documentation across a diverse client portfolio. The role requires 15+ years of technical writing experience, comfort with fast-paced environments, and the ability to adapt to evolving client standards.

The successful candidate will mentor junior writers, collaborate with SMEs and PMs, and manage multiple projects from planning to publication, ensuring accuracy and adherence to client guidelines while utilizing CMS platforms.

Qualifications

• 15+ years of technical writing experience.
• Ability to understand mechanical and electronic products.
• Experience gathering technical data from engineers, field service personnel, and CAD/design docs.
• Experience using XML/DITA tools including oXygen/Arbortext/XMetal.
• Knowledge of standards for assembly, installation, operation, and maintenance docs.
• Excellent interpersonal and business communication skills.
• Proven ability to write for technical and non-technical audiences.
• Experience working independently and in teams.

Responsibilities

• Take a big-picture view of large content sets and determine the content information model to simplify authoring.
• Collaborate with SMEs, PMs, and writers to ensure documentation aligns with standards and audience needs.
• Lead documentation projects from planning through publication and manage timelines across multiple clients.
• Create and update technical docs (manuals, IOMs, SOPs, user guides, online help) as required.
• Ensure documents follow client and Contiem standards; proofread and incorporate feedback.
• Utilize content management systems to create and manage documentation.
• Advocate for user experience by making documentation intuitive and aligned with product design.
• Mentor and develop junior writers.
• Learn and implement new skills and practices as required.
• Be detail-oriented and follow best practices of technical writing.
• Carry out other duties as assigned.

Skills

Technical writing

DITA/XML

Team collaboration

Budget and deadlines

Independent work

Education

Bachelor’s degree in technical writing, journalism, communications, or related field

Tools

oXygen Editor

Arbortext

XMetal

DITA-OT

HTML

CSS

Job description

Contiem, Inc. is seeking a Senior Technical Writer to lead high-quality documentation across a diverse client portfolio. The role requires 15+ years of technical writing experience, comfort with fast-paced environments, and the ability to adapt to evolving client standards.

The successful candidate will mentor junior writers, collaborate with SMEs and PMs, and manage multiple projects from planning to publication, ensuring accuracy and adherence to client guidelines while utilizing CMS platforms.