Senior Technical Training Leader for ERP & IT

Cayuse Holdings; Tallahassee (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Cayuse is seeking a Technical Training Manager in Florida to design, develop, and implement training strategies supporting business process improvements and technology implementations, with emphasis on Florida PALM initiatives.

You will craft curricula, role-based learning paths, and blended delivery using ADDIE/SAM; manage multiple training projects; and collaborate with SMEs, project managers, and change teams to drive user adoption and readiness.

Qualifications

• At least 7 years of training experience, including curriculum development for IT and instructional technology initiatives.
• Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or related field. Equivalent professional experience may be considered.
• Minimum of 2 years' experience in a training management role.
• Familiarity with ERP systems, business process transformation, and enterprise software implementations.
• Proficiency in adult learning principles and instructional design methodologies (e.g., ADDIE, SAM, etc.).
• Experience developing training solutions for large private sectors, public sectors, or government technology modernization initiatives.
• Demonstrated expertise in creating job aids, learning materials, and multimedia solutions.
• Advanced skills in curriculum design and creation of eLearning content.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• LMS and eLearning Tools: Experience with Learning Management Systems (LMS) and eLearning platforms like Articulate Storyline or Captivate.
• Certifications: PMP, CPTD, ATD, Prosci Change Management, or relevant certifications.
• Florida-Specific Knowledge: Familiarity with State of Florida systems, including the Florida Accounting Information Resource (FLAIR) subsystem and Florida PALM project.
• Finance Knowledge: Understanding of finance and accounting practices, as well as Florida-specific procurement, budgeting, and grants management processes.
• Facilitation and Interpersonal Skills: Ability to foster collaboration, communicate effectively with diverse audiences, and build consensus.
• Software: Experience utilizing Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SharePoint for documentation and collaboration

Responsibilities

• Lead the design, development, and management of comprehensive training curricula aligned with Florida PALM implementation and agency initiatives.
• Develop and maintain role-based learning paths, instructor-led training materials, virtual content, self-paced eLearning modules, and blended learning approaches.
• Apply adult learning principles and established instructional design methodologies (e.g., ADDIE, SAM) to create effective learning solutions.
• Develop, execute, and manage comprehensive training strategies, schedules, communication plans, and deployment initiatives tied to project timelines and objectives.
• Oversee simultaneous curriculum development efforts, ensuring accuracy, consistency, and timely delivery.
• Oversee the development and maintenance of job aids, quick reference guides, standard operating procedures (SOPs), user manuals, knowledge-base articles, FAQs, videos, and other performance support tools using a variety of instructional methods.
• Ensure adherence to document management processes, version control, and accessibility standards.
• Maintain repositories for training deliverables and ensure compliance with agency policies and project documentation standards.
• Collaborate with business owners, subject matter experts (SMEs), project managers, change management teams, and technical teams to assess training needs and develop appropriate learning solutions.
• Support change management objectives by creating communication and learning strategies to drive user adoption and operational readiness.
• Assist in User Acceptance Testing (UAT) training readiness efforts, ensuring users understand testing processes, business scenarios, and system functionality.
• Organize and oversee diverse training delivery methods, including classroom-based, virtual, webinar, and hybrid training formats.
• Ensure effective preparation of instructors and provision of learner support.
• Assess training effectiveness using surveys, evaluations, metrics, and learner feedback.
• Recommend and implement enhancements based on post-training evaluations and other performance data.
• Provide mentorship and leadership to instructional designers, trainers, technical writers, and other training staff.
• Prepare executive briefings and deliver status reports on training progress, readiness metrics, risks, issues, and corresponding mitigation plans.
• Other duties as assigned.

Skills

Instructional design

Curriculum development

Training management

LMS

Articulate Storyline

Captivate

Florida PALM knowledge

Project coordination

Stakeholder collaboration

Microsoft Office / SharePoint

Education

Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or related field

Tools

Articulate Storyline

Captivate

SharePoint

Microsoft Office

Job description

Cayuse is seeking a Technical Training Manager in Florida to design, develop, and implement training strategies supporting business process improvements and technology implementations, with emphasis on Florida PALM initiatives.

You will craft curricula, role-based learning paths, and blended delivery using ADDIE/SAM; manage multiple training projects; and collaborate with SMEs, project managers, and change teams to drive user adoption and readiness.