Senior Technical Trainer, Table Systems

Light and Wonder International, Inc.; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

Light & Wonder is expanding its Gaming training team in Las Vegas, delivering engaging programs for table systems to casino partners worldwide. You will partner with instructional designers, work with SMEs, and ensure effective transfer of knowledge.

The role leads live in-person and online sessions, applies emerging edtech concepts, and collaborates with developers, SQA, and product management to stay current.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of dedicated training or teaching experience.
• Experience with running queries in SQL.
• Casino operations and gaming experience a plus.
• Must be at least 21 years of age and eligible for licenses.

Responsibilities

• Partner with instructional designers to create engaging training programs for table systems that enhance retention and transfer.
• Lead live in-person training and web-based training sessions for internal and external clients.
• Identify training needs with SMEs and key stakeholders.
• Provide product feedback and work with stakeholders to improve functionality and usability of table systems.
• Represent the technical training team in new product reviews, builds, and approvals.
• Research and apply emerging technology to educational initiatives.

Skills

Training delivery

SQL queries

Casino operations

Stakeholder collaboration

Education

Bachelor's degree

Job description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

• Partner with instructional designers to create engaging training programs for table systems that enhance retention and transfer.
• Work with SME's and identify training needs.
• Responsible for providing product feedback and working with key stakeholders to improve the functionality, usability, and serviceability of table systems products.
• Act as a liaison and represent the technical training team in new product reviews, builds, and approvals.
• Lead live in-person training and web-based training sessions for both internal and external clients.
• Research and apply emerging technology and concepts to educational initiatives.
• Ability to actively teach and support all training programs within the product lines via the above-mentioned delivery techniques, with minimal supervision.
• Partners with developers, SQA, and product management to stay informed of new products and services.

Qualifications

Minimum Qualifications:

• Bachelor's degree in related field or equivalent experience.
• 3+ years of experience of dedicated training, teaching, or related experience.
• Experience with running queries in SQL.
• Casino operations and gaming experience a plus.
• Valid gaming card and/or the ability to obtain required jurisdictional licenses.
• Must be at least 21 years of age, as required by law.

Physical Requirements

While performing job duties, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision as well as the ability to adjust focus working with computer and business equipment. Additionally, situations may require maintenance of products including opening and closing machine doors and lifting equipment such as roulette wheels.

Work Conditions

• The work conditions are representative and typical of similar jobs in comparable organizations
• Some domestic and international travel required

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.