Senior Technical Trainer, Table Systems

LNW Gaming, Inc.(KAC); Las Vegas (NV); On-site; USD 75,000 - 105,000; Full time

Job summary

Light & Wonder, Inc. seeks a Training Specialist to design and deliver engaging training for casino table systems. You will partner with instructional designers, work with SMEs, and collect feedback to improve product usability.

You will lead live and virtual sessions for clients and internal teams, and stay abreast of emerging educational technologies. The role requires a related bachelor’s degree, 3+ years in training, SQL experience, and the ability to obtain gaming licenses.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 3+ years of experience in dedicated training, teaching, or related experience.
• Experience with running queries in SQL.
• Casino operations and gaming experience a plus.
• Must be at least 21 years of age.

Responsibilities

• Partner with instructional designers to create engaging training programs for table systems that enhance retention and transfer.
• Work with SMEs and identify training needs.
• Provide product feedback and collaborate with stakeholders to improve table systems functionality and usability.
• Act as liaison for the technical training team in new product reviews, builds, and approvals.
• Lead live in-person and web-based training sessions for internal and external clients.
• Research and apply emerging technology to educational initiatives.
• Teach and support all training programs within product lines with minimal supervision.
• Collaborate with developers, SQA, and product management to stay informed of new products and services.

Skills

SQL queries

Education

Bachelor's degree or equivalent

Job description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Partner with instructional designers to create engaging training programs for table systems that enhance retention and transfer.

Work with SME’s and identify training needs.

Responsible for providing product feedback and working with key stakeholders to improve the functionality, usability, and serviceability of table systems products.

Act as a liaison and represent the technical training team in new product reviews, builds, and approvals.

Lead live in-person training and web-based training sessions for both internal and external clients.

Research and apply emerging technology and concepts to educational initiatives.

Ability to actively teach and support all training programs within the product lines via the above-mentioned delivery techniques, with minimal supervision.

Partners with developers, SQA, and product management to stay informed of new products and services.

Qualifications

Minimum Qualifications: Bachelor's degree in related field or equivalent experience.

3+ years of experience of dedicated training, teaching, or related experience.

Experience with running queries in SQL.

Casino operations and gaming experience a plus.

Valid gaming card and/or the ability to obtain required jurisdictional licenses.

Must be at least 21 years of age, as required by law.

Physical Requirements

While performing job duties, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision as well as the ability to adjust focus working with computer and business equipment. Additionally, situations may require maintenance of products including opening and closing machine doors and lifting equipment such as roulette wheels.

Work Conditions

The work conditions are representative and typical of similar jobs in comparable organizations. Some domestic and international travel required.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.