Field Service Technician I

LNW Gaming, Inc.(KAC); Las Vegas (NV); On-site; USD 50,000 - 75,000; Full time

Job summary

Light & Wonder, Inc. is seeking a field service technician to install, configure and service gaming products at casino sites. You will troubleshoot hardware at the assembly level, replace components, and ensure proper operation on delivery and after installation.

The role requires a valid driver’s license, ability to travel, and flexibility for nights, weekends, and holidays as needed. A background in electronics and basic software skills are beneficial.

Qualifications

• High School Diploma or GED required; technical training a plus.
• 1+ years in electrical/electronics field preferred.
• Must have valid driver's license; CDL if required.
• Gaming card or ability to obtain one.

Responsibilities

• Install, setup, maintain and reconfigure gaming products.
• Solve problems to assembly level and replace parts as needed.
• Maintain field service paperwork including Field service Reports and Time Sheets.
• Perform quality inspections of delivered games and after installation.
• Travel and work irregular shifts including nights and weekends.

Skills

Hand tools proficiency

Electrical basics

Troubleshooting

Reading schematics

Customer communication

Microsoft Office

Education

High School Diploma or GED

Technical or Military Electronics Training

Tools

Multimeters

Polarity checkers

Screwdrivers

Nut drivers

Wrenches

Drills

Job description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Essential Job Functions: Install, setup, maintain and reconfigure gaming products. Perform troubleshooting to the assembly level (printer, bill validator, cables, etc.). Order replacement parts and supplies. Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed. Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports. Perform initial quality inspection of delivered games to customer. Perform final inspection to ensure proper operation after game installation. Perform other tasks and duties as assigned by the supervisor. Maintain current knowledge of game components and jurisdictional requirements. Keep supervisor informed of all on-going issues.

Qualifications

Technical background, including a basic understanding of electronics and 1 year electrical/electronics experience is required. Prefer 1-3 years related experience and/or training or equivalent combination of education and experience. Must have a valid Drivers License and be able to obtain CDL if necessary. Valid gaming card (or the ability to obtain one)

Job Level Description

Accountable for all or significant portion of a function. Qualifications Education: High School Diploma/GED. Technical/Military Training Schools are a plus.

Knowledge, Skills & Abilities

Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers. Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics. Working knowledge of Microsoft Office Suite and be able to use the internet. Ability to interact with coworkers and customers in a courteous and professional manner. Ability to understand Scientific Games/gaming products, including theory of operation, abnormal operation and troubleshooting. Ability to understand Scientific Games policies and all job related paperwork. Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.

Physical Requirements

Must be able to lift/carry 75 pounds. Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.

Vision Requirements

Close vision Depth perception Distance vision Ability to adjust focus Peripheral vision Ability to distinguish colors

Work Conditions

This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers. It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays. Must be able and willing to travel on short notice and work "on call". Must be able to work flexible shifts including nights, weekends, and holidays.

Security & Compliance

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

Job Description Notes

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Equal Opportunity Statement

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About the Company

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage.

Company Culture and Commitment

At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.

Data Privacy

To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/