Senior Technical Support Specialist - 24/7 SCADA Ops

JOHNSON SERVICE GROUP; Birmingham (AL); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Job summary

Johnson Service Group in Birmingham, AL is seeking an experienced Technical Support Specialist 3 for a three-year contract assignment. The role involves frontline computer systems and application diagnostics, customer liaison, and escalation coordination within a 24x7x365 support team.

Requirements include formal education in Computer Science or related IT field or equivalent, 3–5 years' experience, strong communication, and ability to work rotating shifts; familiarity with Windows, UNIX/AIX,

Qualifications

• Formal education in Computer Science or related IT field or equivalent experience.
• 3–5 years' experience in IT support or similar role.
• Excellent interpersonal skills and written communication.

Responsibilities

• Monitor frontline systems and applications for health and availability.
• Provide front line problem resolution and coordinate repairs.
• Notify key customers about outages and events impacting critical systems.
• Contribute to process improvements and capture customer feedback.
• Document cases thoroughly to resolution with EMS personnel.

Skills

Customer service

IT support

Communication skills

Shift work

Critical thinking

Education

Formal education in Computer Science or related IT field

Tools

Windows OS

AIX

UNIX

Job description

Johnson Service Group in Birmingham, AL is seeking an experienced Technical Support Specialist 3 for a three-year contract assignment. The role involves frontline computer systems and application diagnostics, customer liaison, and escalation coordination within a 24x7x365 support team.

Requirements include formal education in Computer Science or related IT field or equivalent, 3–5 years' experience, strong communication, and ability to work rotating shifts; familiarity with Windows, UNIX/AIX,