Technical Support Specialist

Pacer Group; Birmingham (AL); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group is seeking a Technical Support Specialist to provide frontline 24x7x365 monitoring, troubleshooting, and application support for critical Energy Management and SCADA systems in Birmingham, Alabama.

This on-site, contract role requires availability for rotating 8/12-hour shifts, including nights, weekends, and holidays. Strong problem solving, communication, and regulatory compliance are essential. Compensation is $30/hr on W2 with benefits listed.

Qualifications

• Frontline technical & application support experience.
• Proficiency with Windows and UNIX/AIX environments.
• Experience with SCADA/EMS systems and distributed networks.
• Ability to follow Change Management and compliance processes.
• Knowledge of CIP/SOX compliance requirements.
• Strong communication and customer service skills.
• Excellent problem-solving and critical-thinking abilities.

Responsibilities

• Monitor SCADA/EMS health and availability.
• Troubleshoot incidents and coordinate resolution.
• Support Business Continuity and Disaster Recovery systems.
• Document incidents from detection to resolution.
• Communicate outages and critical events to stakeholders.
• Adhere to Change Management, security, and compliance procedures.
• Prioritize issues based on operational impact.
• Work rotating 8/12-hour shifts, including nights, weekends, and holidays.

Skills

Technical Support

Windows

AIX/UNIX

Distributed Networks

Change Management

BCDR

CIP / SOX Compliance

Communication Skills

Problem Solving

Job description

Job Title: Technical Support Specialist (SCADA)

Location: Birmingham, Alabama

Work Arrangement: On-site

Employment Type: Contract

Duration: 6+ Months

Domain: Energy / Utilities

Pay Rate: $30/hr on W2

Application Deadline: 5 Sept, 2026

SKILLS REQUIRED

• Technical/Application Support
• Windows, AIX/UNIX
• Distributed Networks
• Change Management
• Business Continuity & Disaster Recovery
• CIP / SOX Compliance
• Strong Communication & Customer Service
• Critical Thinking & Problem Solving

POSITION OVERVIEW

Seeking a Technical Support Specialist to provide frontline 24x7x365 monitoring, troubleshooting, and application support for critical Energy Management and SCADA systems.

ROLES & RESPONSIBILITIES

• Monitor SCADA/EMS systems for health and availability.
• Troubleshoot incidents and coordinate issue resolution.
• Support Business Continuity and Disaster Recovery systems.
• Track and document incidents through resolution.
• Communicate outages and critical events to stakeholders.
• Follow Change Management, security, and compliance procedures.
• Prioritize issues based on operational impact.
• Work rotating 8/12-hour shifts, including nights, weekends, and holidays.

BENEFITS

• Medical
• Dental
• Vision
• 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.