Customer Experience Tech Support Specialist

Generac Power Systems Inc; Waukesha (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Generac Power Systems Inc is seeking a Customer Experience Technical Representative in Waukesha, Wisconsin. This role is crucial in delivering exceptional customer service by utilizing technical product knowledge and providing effective resolutions to customer inquiries.

The ideal candidate will have a high school diploma and 1 year of experience in customer service or technical troubleshooting, with a strong focus on empathy and analytical skills. Additional responsibilities include document customer interactions and maintaining high customer satisfaction metrics.

Qualifications

• 1 year in a customer service role or technical troubleshooting.
• Experience handling high volume of inbound calls.
• Bilingual in Spanish preferred.

Responsibilities

• Maintain contact center metrics including customer satisfaction.
• Respond to and resolve customer inquiries and issues.
• Perform data entry and assist with troubleshooting.

Skills

Technical aptitude

Conflict resolution

Empathy

Analytical thinking

Education

High School Diploma or GED

Tools

SAP

Salesforce

Microsoft Office Suite

Job description

Generac Power Systems Inc is seeking a Customer Experience Technical Representative in Waukesha, Wisconsin. This role is crucial in delivering exceptional customer service by utilizing technical product knowledge and providing effective resolutions to customer inquiries.

The ideal candidate will have a high school diploma and 1 year of experience in customer service or technical troubleshooting, with a strong focus on empathy and analytical skills. Additional responsibilities include document customer interactions and maintaining high customer satisfaction metrics.