Remote Customer Experience Technician

generac; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Generac is seeking a Customer Experience Technical Representative who delivers informed guidance by applying product knowledge to customer conversations and decisions. The role emphasizes accuracy, responsiveness, and a customer-first approach to protect, support, and empower users.

This remote position requires residency in Wisconsin for 4–6 weeks of on-site training, with an 8-hour shift. Training occurs Mon–Fri, while regular shifts run Thu through Mon, starting between 7:00am and 10:00am CT

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or technical troubleshooting experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Pass product and process testing after training.
• Document all customer interactions in real time.
• Respond to inquiries via email, phone, text or chat.
• Maintain contact center metrics (satisfaction, productivity, adherence).
• Resolve customer technical and non-technical inquiries and issues.
• Assist customers with installation and on-the-spot issue resolution.
• Escalate complex inquiries to specialized teams as needed.

Skills

Customer service

Technical troubleshooting

Verbal & written communication

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Job description

Generac is seeking a Customer Experience Technical Representative who delivers informed guidance by applying product knowledge to customer conversations and decisions. The role emphasizes accuracy, responsiveness, and a customer-first approach to protect, support, and empower users.

This remote position requires residency in Wisconsin for 4–6 weeks of on-site training, with an 8-hour shift. Training occurs Mon–Fri, while regular shifts run Thu through Mon, starting between 7:00am and 10:00am CT