Senior Technical Support Engineer – Vacuum Systems

Atlas Copco; Michigan City (IN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health and well-being

Career growth opportunities

Job summary

Atlas Copco is seeking a seasoned technical support specialist to diagnose and resolve complex vacuum system issues, advise on corrective actions, and provide expert guidance to Field Service Engineers, Customer Centers, and distributors. You will own cases end-to-end and contribute to knowledge sharing and service improvements.

You will leverage mechanical and electrical troubleshooting skills, deliver training to improve first-time fixes, and help standardize service processes across regions

Qualifications

• 3–5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment.

Responsibilities

• Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site).
• Diagnose vacuum system issues, including electrical/controls (sensors, I/O, controller logic, VSD/PLC).
• Define troubleshooting plans, analyze field data, and provide actionable repair recommendations.
• Coordinate with Product Company/Global Technical Support for advanced root cause analysis.
• Deliver coaching and training to Field Service, Customer Centers, and distributors to improve first-time fix and safety.

Skills

Technical case ownership

Troubleshooting

Strong communication

Training capability

English language proficiency

Education

Technical apprenticeship or degree in mechanical/electrical/mechatronics

Tools

ERP / service tools

Job description

Atlas Copco is seeking a seasoned technical support specialist to diagnose and resolve complex vacuum system issues, advise on corrective actions, and provide expert guidance to Field Service Engineers, Customer Centers, and distributors. You will own cases end-to-end and contribute to knowledge sharing and service improvements.

You will leverage mechanical and electrical troubleshooting skills, deliver training to improve first-time fixes, and help standardize service processes across regions