Senior Technical Support Engineer, Supply Chain Excellence

Aspen Technology, Inc.; Houston (TX); Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

AspenTech is seeking a Senior Technical Support Engineer to join our Supply Chain team. You’ll resolve complex technical issues, deliver expert guidance, and train customers on AspenTech solutions including PIMS and Scheduling.

The role emphasizes proactive problem-solving, strong communication, and collaboration across global teams. You will engage in pre-sales activities, develop training materials, and help customers optimize production planning, scheduling, blending and overall operations.

Formación

• Bachelor’s or Master’s degree in engineering or related discipline.
• Strong understanding of Chemical Engineering principles.
• Experience with chemical/manufacturing business processes in refining, chemical, pharma or process industries.
• Ability to present complex information clearly in written and verbal form.
• Willing to travel, usually <25%, may include international travel.

Responsabilidades

• Provide expert technical support for AspenTech solutions and related optimization tools.
• Deliver trainings and create training materials for new releases and applications.
• Assist customers to resolve technical issues and escalate cross-functionally as needed.
• Participate in pre-sales consultations to identify customer problems and articulate solutions.
• Build and maintain strong relationships with customers to drive adoption and growth.
• Conduct health checks on accounts and deploy solutions in customer environments.

Conocimientos

Chemical engineering principles

Technical problem solving

Communication skills

Customer focus

Travel readiness

Educación

Bachelor’s or Master’s degree in engineering or related discipline

Herramientas

AspenTech tools (PIMS, Scheduling)

Descripción del empleo

AspenTech is seeking a Senior Technical Support Engineer to join our Supply Chain team. You’ll resolve complex technical issues, deliver expert guidance, and train customers on AspenTech solutions including PIMS and Scheduling.

The role emphasizes proactive problem-solving, strong communication, and collaboration across global teams. You will engage in pre-sales activities, develop training materials, and help customers optimize production planning, scheduling, blending and overall operations.