Senior Refinery Scheduling & LP Modeling Tech Support

Aspen Technology, Inc.; Houston (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Aspen Technology, Inc. is seeking a Senior Technical Support Engineer to join the Supply Chain team in Houston.

You will apply engineering principles to optimize production planning, scheduling, blending and optimization, delivering expert guidance and trainings to customers on AspenTech solutions. The role emphasizes proactive problem solving, strong communication, and collaboration to drive customer success in refining and process industries.

Qualifications

• Bachelor’s or master’s degree in engineering or related discipline.
• 5+ years of relevant experience in technical support or engineering roles.
• Strong understanding of chemical engineering principles and process industries.

Responsibilities

• Troubleshoot and resolve complex technical issues in AspenTech solutions.
• Deliver expert guidance and trainings to customers on AspenTech products.
• Conduct pre-sales consultations and articulate product value to prospects.
• Collaborate cross-functionally to identify growth opportunities for customers.

Skills

Customer training

Pre-sales support

Technical troubleshooting

Communication skills

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in Engineering

Tools

Aspen PIMS

Aspen Petroleum Scheduler

Plant Scheduler

Multi Blend Optimization

Unified PIMS/Scheduling

Job description

Aspen Technology, Inc. is seeking a Senior Technical Support Engineer to join the Supply Chain team in Houston.

You will apply engineering principles to optimize production planning, scheduling, blending and optimization, delivering expert guidance and trainings to customers on AspenTech solutions. The role emphasizes proactive problem solving, strong communication, and collaboration to drive customer success in refining and process industries.