Senior Advisory Engineer, Supply Chain Optimization

Aspentech; Georgia; Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

AspenTech is seeking an Advisory Technical Support Engineer to join our Supply Chain team, specializing in production planning, scheduling, blending and optimization. The ideal candidate has a background in chemical engineering or optimization, with experience in linear and nonlinear programming and a proactive mindset.

You will collaborate with customers to resolve technical issues, deliver expert guidance and trainings on AspenTech solutions such as Aspen PIMS, Scheduling & Blending

Formación

• Bachelor's or master's degree in engineering.
• Minimum of 12+ years of relevant experience preferred.
• Strong understanding of Chemical Engineering principles.
• Experience with AspenTech Supply chain software is a plus.
• Ability to present complex information clearly in written and verbal form.
• Ability to identify and drive growth opportunities for customers.

Responsabilidades

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot & resolve complex technical problems reported by customers using AspenTech software.
• Escalate and drive resolution cross-functionally within AspenTech.
• Deliver high-quality intermediate/advanced level training classes to customers.
• Develop and maintain customer-focused training materials for new releases.
• Conduct pre-sales consultations to identify customer needs and articulate AspenTech solutions.
• Build strong relationships with customers and understand their business needs.
• Collaborate with other AspenTech functions to develop business opportunities.
• Act as a subject matter expert in pre-release software testing.
• Coach team members to enhance technical skills and contributions.
• Perform health checks, onsite support, deploy solutions, and author technical white papers.

Conocimientos

Customer service

Training delivery

Pre-sales

Technical troubleshooting

Communication

Cross-functional collaboration

Travel readiness

CRM systems

Educación

Bachelor's or Master's in engineering

Herramientas

Aspen PIMS

Petroleum Scheduler

Plant Scheduler

Multi Blend Optimization

Unified PIMS/Scheduling

CRM systems

Descripción del empleo

AspenTech is seeking an Advisory Technical Support Engineer to join our Supply Chain team, specializing in production planning, scheduling, blending and optimization. The ideal candidate has a background in chemical engineering or optimization, with experience in linear and nonlinear programming and a proactive mindset.

You will collaborate with customers to resolve technical issues, deliver expert guidance and trainings on AspenTech solutions such as Aspen PIMS, Scheduling & Blending