Senior Advisory Tech Engineer - Supply Chain Optimization

Aspen Technology, Inc.; Houston (TX); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Aspen Technology, Inc. is seeking an Advisory Technical Support Engineer to join our Supply Chain team, focusing on production planning, scheduling, blending and optimization.

You will resolve technical issues, provide expert guidance, and deliver trainings on AspenTech solutions like Aspen PIMS and Scheduler. You will collaborate with customers to drive operational excellence in downstream industries, deliver trainings, and develop materials for new releases while exploring growth opportunities

Formación

• Bachelor's or master's degree in engineering.
• 12+ years of relevant experience preferred.
• Strong understanding of Chemical Engineering principles.
• Knowledge/experience with AspenTech Supply chain software is a plus.
• Ability to present complex information clearly (written and verbal).
• Ability to identify growth opportunities and drive value for customers.
• Ability to manage multiple responsibilities and priorities.
• Ability to travel (less than 25%, may be international).

Responsabilidades

• Provide loyalty-inspiring customer service that drives engagement and sustains product usage.
• Troubleshoot and resolve complex technical issues using AspenTech software; log work in CRM.
• Escalate customer issues and coordinate resolution across functions.
• Deliver high-quality training classes on engineering principles and AspenTech solutions.
• Develop and maintain customer-focused training materials for new releases and applications.
• Conduct pre-sales consultations to identify business problems and articulate AspenTech’s solutions.
• Build strong relationships with customers and understand their business needs.
• Collaborate with AspenTech functions to develop opportunities and improve products.
• Participate in pre-release software testing to improve quality.
• Coach team members to enhance technical skills.
• Execute health checks, onsite support, and knowledgebase publications.

Conocimientos

Engineering mindset

Strong communication

Customer-focused

Training delivery

Project management

Travel readiness

Educación

Bachelor's or master's degree in engineering

Descripción del empleo

Aspen Technology, Inc. is seeking an Advisory Technical Support Engineer to join our Supply Chain team, focusing on production planning, scheduling, blending and optimization.

You will resolve technical issues, provide expert guidance, and deliver trainings on AspenTech solutions like Aspen PIMS and Scheduler. You will collaborate with customers to drive operational excellence in downstream industries, deliver trainings, and develop materials for new releases while exploring growth opportunities