Senior Technical Support Engineer, Supply Chain

Aspen Technology; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Career development programs

Community service project support

Social events for relationship building

Job summary

Aspen Technology in Houston, Texas is looking for a Senior Technical Support Engineer to join the Supply Chain team. You will be responsible for troubleshooting technical issues, delivering expert training, and developing customer-focussed training materials on AspenTech solutions.

This role requires a background in chemical engineering and at least 5 years of experience in related fields. The position emphasizes strong communication skills and a proactive approach to customer engagement. Occasional travel may be necessary.

Qualifications

• Minimum of 5+ years of relevant experience preferred.
• Strong understanding of chemical and manufacturing business processes.
• Ability to present complex information clearly.

Responsibilities

• Provide loyalty-inspiring customer service to resolve technical issues.
• Deliver high-quality training classes to AspenTech customers.
• Conduct pre-sales consultations to identify business problems.

Skills

Chemical Engineering principles

Strong communication skills

Customer service

Technical problem-solving

Education

Bachelor's or master's degree in engineering

Tools

Aspen PIMS

Aspen Petroleum Scheduler

Plant Scheduler

Job description

Aspen Technology in Houston, Texas is looking for a Senior Technical Support Engineer to join the Supply Chain team. You will be responsible for troubleshooting technical issues, delivering expert training, and developing customer-focussed training materials on AspenTech solutions.

This role requires a background in chemical engineering and at least 5 years of experience in related fields. The position emphasizes strong communication skills and a proactive approach to customer engagement. Occasional travel may be necessary.