Sr Technical Support Engineer (Exp w/Petroleum Supply Chain: Planning & Scheduling)

Aspen Technology, Inc.; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Aspen Technology, Inc. in Houston, Texas is seeking a Senior Technical Support Engineer to join their Supply Chain team. This role focuses on advanced technologies for production planning and optimization, requiring a strong engineering background, particularly in chemical engineering.

The ideal candidate should have at least 5 years of experience and expertise in AspenTech solutions such as Aspen PIMS. This position emphasizes customer support, relationship building, and effective communication skills.

Qualifications

• Minimum of 5+ years of relevant experience.
• Strong understanding of Chemical Engineering principles.
• Previous experience with AspenTech Supply Chain software or similar advanced tools.

Responsibilities

• Resolve technical issues and deliver expert guidance on AspenTech solutions.
• Troubleshoot and resolve complex engineering problems.
• Conduct pre-sales consultations to identify clients’ business problems.

Skills

Technical support expertise

Communication skills

Proactive learning mindset

Problem-solving skills

Customer service orientation

Education

Bachelor’s or master’s degree in engineering

Tools

Aspen PIMS

Aspen Petroleum Scheduler

Multi Blend Optimization

Job description

Senior Technical Support Engineer – Supply Chain Team

We are seeking a Senior Technical Support Engineer to join our Supply Chain team, specializing in advanced technologies for production planning, scheduling, blending, and optimization. The ideal candidate should have a background in chemical engineering or optimization, with knowledge of linear and nonlinear programming, a proactive learning mindset, innovative thinking, and strong communication skills.

Responsibilities

• Collaborate with customers to resolve technical issues, deliver expert guidance, and provide trainings on AspenTech solutions (e.g., Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology).
• Provide loyalty‑inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot and resolve complex technical and engineering problems reported by customers using AspenTech’s proprietary software and track work in a CRM system.
• Escalate customer issues and drive resolution cross‑functionally within AspenTech.
• Deliver high‑quality intermediate/advanced level training classes based on engineering and industrial processes.
• Develop and maintain customer‑focused training materials for new releases and applications.
• Conduct pre‑sales consultations to identify prospects’ business problems and articulate AspenTech solutions.
• Uncover and analyze client/prospect needs to support growth in usage.
• Build strong relationships with customers, understanding their business needs and challenges.
• Collaborate with other AspenTech functions to maintain and develop business opportunities.
• Act as subject‑matter expert in AspenTech’s pre‑release software testing program to improve product quality.
• Coach fellow team members to enhance technical skills.
• Conduct health checks on assigned accounts; deliver onsite support and consultancy.
• Deploy AspenTech solutions in customer environments; execute departmental improvement projects as needed.
• Author technical white papers for publication to AspenTech’s web knowledgebase.

Qualifications

• Bachelor’s or master’s degree in engineering or related discipline.
• Minimum of 5+ years of relevant experience (University experience may count).
• Strong understanding of Chemical Engineering principles.
• Knowledge of chemical and manufacturing business processes in refining, chemical, pharmaceutical, or process industries.
• Work experience in such an environment is beneficial.
• Previous experience with AspenTech Supply Chain software (Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling) or similar advanced tools.
• Ability to present complex information clearly and concisely.
• Strong written and verbal communication skills.
• Strong customer‑first mindset and ability to identify growth opportunities.
• Ability to manage multiple responsibilities and competing priorities.
• Travel up to 25% (occasionally international).

Equal Opportunity/Affirmative Action

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation

We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].